What are the responsibilities and job description for the Partner Success Manager position at West Virginia Senior Advantage?
CommuniCare Advantage is currently recruiting a Partner Success Manager for our West Virginia Senior Advantage health plan.
Key responsibilities:
Key responsibilities:
- Foster trusted and productive relationships with partners to drive loyalty and growth in your market
- Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
- Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
- Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
- Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
- Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
- Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents
- Effectively communicate Communicare Advantage’s value proposition
- Determine ways Communicare Advantage can align with and support partner goals
- Develop and maintain trust with key stakeholders, both internal and external
- Partner with Communicare Advantage’s marketing team on collateral development and partner education material
- Collaborate with sales and member advocacy to organize educational events and activities that engage partners
- Keep informed on industry trends, market dynamics, and competitor activity
- Bachelor’s Degree preferred
- 2-5 years working in the senior living industry with an understanding of nursing home operations
- Experience in a client facing role
- Willingness to travel to partner sites, including overnight stays, 25% of the time
- Solution focused
- Detail oriented
- Proactive self-starter
- Cross Functional Collaboration
- Active listener
- Building Positive team culture
- Ability to work as a telecommuter
- Ability to communicate complex healthcare information to current and future partners
- Ability to develop and manage relationships to reach business goals
- Ability to manage multiple priorities including site visits and handling partner concerns