What are the responsibilities and job description for the Child Support Specialist 1 position at West Virginia?
This announcement is not for a specific vacancy. It is used to build an applicant pool for expected future hiring needs. Positions are located throughout the state. If you qualify and need more information about specific vacancies or hiring plans, contact the agency or local office directly. Agency Web Site
Click The APPLY Link To Apply Online.
IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified.
To be considered to receive credit for Veterans preference, you must verify eligibility by attaching a copy of your Member 4 DD214 to your application prior to submitting it. If you are unable to attach this document, please go ahead and apply. However, you must email the document to applicantservices@wv.gov or mail to WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305. A service connected disability must be verified by a U.S. Department of Veterans Affairs letter dated within the past six months and may also be provided by the options mentioned above.
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- Handle a caseload in the area of child support enforcement.
- Become familiar with agency policy and state and federal law.
- Locate parents, assets, and sources of income.
- Calculate the child support formula.
- Attend hearings to gain experience, assist legal staff, or give testimony regarding specific cases.
- Complete application for services, explains policy as it relates to cases.
- Research legal sources such as statutes, court opinions, rules and regulations.
- Draft complaints and other legal documents for use by the agency attorney.
- Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies.
- Prepare and maintain case files for agency attorney.
- Prepare summaries and reports as needed.
- Evaluate cases to determine appropriate legal and administrative actions, under guidance of the agency attorney, in compliance with state and federal laws.
- Perform beginning level work in responding to customer service inquiries to include resolution of less complex case issues.
- Compose routine correspondence.
- Acquire interviewing techniques and skills.
- Maintain confidentiality of information.
- Analyze caretaker and obligor cases to determine the accuracy of the financial and payment histories.
- Perform audits to ensure balances are correct utilizing several different databases to compile all pertinent data needed to complete an audit.
- Verify data in the case file and the automated database affecting allocation and distribution of support payments by reviewing data for accuracy and completeness.
- Obtain case financial histories obtained by child support agencies in other states, if necessary.
- Review all manual adjustments in the automated system and all financial narratives to ensure all support due has been distributed properly.
Knowledge, Skills and Abilities
- Ability to learn federal and state child support laws.
- Ability to learn and apply policies and regulations.
- Ability to learn and use the automated system.
- Ability to learn the procedures of the court system, legal proceedings and principles pertaining to child support enforcement.
- Ability to record pertinent facts, perform moderately complex mathematical calculations, and maintain records.
- Ability to complete computations and reconcile case financial accounting.
- Ability to communicate effectively, both orally and in writing.
- Ability to effectively interview clients to gather information.
- Ability to use data entry.
- Ability to work in team setting.
- Ability to learn job-related software programs.
- Ability to learn job related software programs.
Special Requirement: May be required to have a valid driver's license and availability of a vehicle for continuous use..
***The Division of Personnel uses your complete work history to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
If you decide to apply you will be required to answer the online Supplemental Questions shown in the tab above. Your responses will be made available to the hiring manager. You will be required to verify all responses. IMPORTANT: Any related experience indicated in the Supplemental Questions MUST also be detailed in the "Work Experience" section of your application. Misleading claims or statements is grounds for permanent disqualification.
Salary : $34,247 - $58,936
