What are the responsibilities and job description for the Child Support Specialist 1 position at West Virginia?
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IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel. Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
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- Handle a caseload in the area of child support enforcement.
- Become familiar with agency policy and state and federal law.
- Locate parents, assets, and sources of income.
- Calculate the child support formula.
- Attend hearings to gain experience, assist legal staff, or give testimony regarding specific cases.
- Complete application for services, explains policy as it relates to cases.
- Research legal sources such as statutes, court opinions, rules and regulations.
- Draft complaints and other legal documents for use by the agency attorney.
- Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies.
- Prepare and maintain case files for agency attorney.
- Prepare summaries and reports as needed.
- Evaluate cases to determine appropriate legal and administrative actions, under guidance of the agency attorney, in compliance with state and federal laws.
- Perform beginning level work in responding to customer service inquiries to include resolution of less complex case issues.
- Compose routine correspondence.
- Acquire interviewing techniques and skills.
- Maintain confidentiality of information.
- Analyze caretaker and obligor cases to determine the accuracy of the financial and payment histories.
- Perform audits to ensure balances are correct utilizing several different databases to compile all pertinent data needed to complete an audit.
- Verify data in the case file and the automated database affecting allocation and distribution of support payments by reviewing data for accuracy and completeness.
- Obtain case financial histories obtained by child support agencies in other states, if necessary.
- Review all manual adjustments in the automated system and all financial narratives to ensure all support due has been distributed properly.
Knowledge, Skills and Abilities
- Ability to learn federal and state child support laws.
- Ability to learn and apply policies and regulations.
- Ability to learn and use the automated system.
- Ability to learn the procedures of the court system, legal proceedings and principles pertaining to child support enforcement.
- Ability to record pertinent facts, perform moderately complex mathematical calculations, and maintain records.
- Ability to complete computations and reconcile case financial accounting.
- Ability to communicate effectively, both orally and in writing.
- Ability to effectively interview clients to gather information.
- Ability to use data entry.
- Ability to work in team setting.
- Ability to learn job-related software programs.
- Ability to learn job related software programs.
Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
OR full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing.
OR as an Economic Service Worker or Family Support Specialist
OR any combination thereof may substitute for the college training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
Special Requirement: May be required to have a valid driver's license and availability of a vehicle for continuous use.
Salary : $34,247 - $58,936
