What are the responsibilities and job description for the Customer Care Advocate position at Westar Energy?
Description
SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS
JOB TITLE : Customer Care Advocate
REQUISITION : CUS00GV
DEPARTMENT : Customer Care
LOCATION : Raytown Customer Center - 10700 E 350 Hwy, Raytown, Mo
PAY : 30.30
Headquartered in both Kansas City and Topeka, Evergy employs about 4,900 people who are dedicated to empowering a better future. We are currently seeking qualified candidates for a Customer Care Advocate, Raytown Customer Center.
Customer Care Advocate - "shall have basic clerical, bookkeeping, and account knowledge and shall be qualified through knowledge, training, and experience to interview customers in person, by telephone, internet, fax or any other communications medium. They shall handle applications for service, extension of facilities, new service and construction, and high bill inquiries. They shall be able to furnish detailed account information to customers and respond to customer inquiries regarding bill payment. They shall perform detailed analysis such as : rate adjustments, various meter orders, and resolve disputes. They shall perform credit and collection work, receive and make dispositions, and handle customer inquiries, complaints, requests for adjustment, and other duties as assigned. They must demonstrate appropriate communication skills : verbal, written, and grammar. Their skills should include experience in business math, business writing, interpersonal relations, analyzing, judgment, listening, decision making, and teamwork. They must have personal characteristics suitable for making contacts with customers and the public. Knowledge and experience in CCB system. They must possess a high school diploma or equivalent.
The ability to demonstrate skill and experience around the following competencies are important for candidates to be successful in this role : Consulting Skills; Conflict Resolution / Negotiation; Balancing Corporate Objectives and Customer Needs; Customer Service Orientation; Emotional Resilience; Initiative; Interpersonal Skills; Empathy / Tolerance; Good Communication Skills; Teamwork.
Qualifications
Essential Job Functions : Must be able to perform all essential functions as identified by the Company. Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions.
Testing : This position requires successful completion of CARR testing
Education : High School or equivalent
Experience : Experience in an inbound call center preferred
Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.
