What are the responsibilities and job description for the Digital Product Manager IVA position at Westar Energy?
Description
JOB DESCRIPTION
JOB TITLE : Digital Product Manager IVA
REQUISITION ID : PUB000B
DEPARTMENT : Digital Experience - Kansas City Headquarters, Topeka General Office or Wichita Service Center
LOCATION : Kansas City, MO
Topeka, KS
Kansas City, MO
JOB PROGRESSION : Digital Product Manager II : $64,500 - $80,600
Sr Digital Product Manager : $81,800 - $109,100
Lead Digital Product Manager : $96,300 - $128,400
Scheduled Work Hours : Monday - Friday, 8 : 00 a.m. - 5 : 00 p.m. (Other hours as required)
Summary of Primary Duties and Responsibilities :
The Digital Product Manager leads cross-functional teams comprised of business and information technology stakeholders to solve complex consumer and business problems in a way that advances digital customer experience in the IVA. The Digital Product Manager will be responsible for end-to-end leadership and management of digital product experiences ranging from system integrations to IVA and mobile.
Responsibilities include, but are not limited to :
- Develop and execute strategies for new and existing digital products, especially IVA, to increase adoption, customer experience, and exceed goals.
- Project manage business aspects of the digital product and initiatives, including overseeing testing and regular updates for existing IVA and bringing innovative new ideas to market.
- Ensure optimal feature enhancement and bug backlog prioritization.
- Research and develop new product ideas for consideration and implementation. Evaluate solutions and write business cases to advocate for company adoption.
- Lead the requirements development for applying technology to satisfy business needs. Analyze user requirements, use cases, procedures, and problems to automate or improve existing customer self-service capabilities.
- Define the QA strategy, test plans, and use cases for QA activities. Write test cases, help with testing new development and manage the testing process and testing resources.
- Develop measurement plans to track KPIs to ensure business objectives are being met. Day to day data analysis to understand digital outcomes, optimize products / journeys, and drive enhancements.
- Develop and design features of new or existing digital experiences to take advantage of an identified market need or opportunity.
- Provide active and consistent support for all efforts to simplify and enhance the customer experience.
- Prepare reports on digital customers and self-service operations using IVA analytics and other available tools. Present data, metrics, and narrative outcomes to management or executive leadership.
Qualifications
Education and Experience Requirements :
Skills, Knowledge, and Abilities Required :
o Evergy's People First Values : Safety, Integrity, Ownership, Adaptability
o Operational Excellence / Execution : Exerts personal effort and enables the team to achieve performance goals and exhibits a continuous improvement mindset.
o Decision Making : Makes informed, objective, timely and ethical decisions.
o Talent Management : Takes initiate to develop self and team, acts with a mindset of diversity, equity and inclusion and creates an environment to attract top talent.
o Strategic Mindset : Demonstrates sound strategic thinking, knows the business, exercises judgment, influences and persuades.
Licenses, Certifications, Bonding, and / or Testing Required : None
Working Conditions : Office environment with both in office and remote working conditions.
Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.
Salary : $96,300 - $128,400
