Case Management Support Specialist

Company Overview

Westbay Community Action is a charitable organization serving the people of Kent County for over 50 years. We provide people with connections to grow through our services, partnerships, and advocacy efforts. Individuals and families gain stability and improve their circumstances with education, life-skills training, and case management.

Summary

We are seeking a dedicated Case Manager Support Specialist to join our team at Westbay Community Action, Inc. In this role, you will provide assistance pertaining to the Senior Services and Case Management programs. This position will be responsible for organizing all pending Senior Service applications, reviewing and verifying that all information contained in the applications is complete, and adhering to the program guidelines. This role involves providing information and answering client inquiries about available programs, services, and eligibility criteria

Responsibilities

• Maintian a good working relationship with co-workers, clients, and other organizations relevant to the senior services program.
• Coordinates all activities relative to the processing of referrals, verification of income, and certification of eligibility-eligible households.
• Assure the confidentiality of all records/applications for Senior Services Clients.
• Accurately and timely enter client information into the tracker database.
• Organize all pending and completed referrals.
• Open mail daily.
• Assist in verifying and reviewing all referrals. Assuring that they adhere to the program guidelines.
• Maintain open lines of communication with clients to ensure timely and accurate completion of documentation.
• Answer the telephone and provide information about the program and program guidelines to clients.
• Oversee and maintain the appointment schedule book.
• Maintain all walk-in clients and ensure that they are being seen and are receiving help from senior services case managers.
• Assist in inputting tracker information, coordinating with Senior Services and the emergency food program, and serving as a liaison between the agency and clients. This includes assisting in determining eligibility, sending emails to order emergency food, receiving faxes, and data entry for Senior Services.
• Read and understand the program guidelines outlined in the Senior Services Manual.
• Maintain the supply closet and prepare reorders for the Directors.
• Maintains Westbay’s Case Management office machinery.
• Maintains efficient records, collects and compiles data for preparation of weekly and monthly reports.
• Educate clients about the services of Westbay.
• Assist the program director as necessary.

Requirements

• High School diploma or euqivalent required.
• Experience in senior services, case management, or a related field is preferred.
• One year of experience in data entry, experience with SAMS data entry system preferred.
• Strong working knowledge of modern office communications, including email, voice mail, computer systems, and the ability to operate various office equipment, such as computers, fax machines, and photocopy machines.
• Notary Public, preferred.
• Pass a BCI clearance.

If you are passionate about making a difference in people's lives and want to be part of a dynamic team that empowers individuals to reach their potential, we invite you to apply for the Case Manager position at Westbay Community Action, Inc.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Warwick, RI 02886 (Required)

Ability to Relocate:

• Warwick, RI 02886: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18