Clinical Case Manager

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options

Job Summary

The Clinical Case Manager is responsible for providing direct clinical care as well as participating in coordinating the hospital’s case management for patients. This includes providing direct clinical interventions and treatment planning as well as assisting in planning, implementing, coordinating, and evaluating options to facilitate the continuum of care including follow-up appointments, housing, and transportation arrangements upon discharge.

Essential Duties:

• Access to daily admission report with purpose of effectively meeting new patients to coordinate clinical care in the hospital.
• Meet with patients/contact patient guardian/relevant professional collaterals to gather the necessary information needed to help provide effective care while the patients are in the hospital as well as to provide updates to relevant collaterals, and assist in discharge/aftercare plans.
• Educates patients regarding effective allocation of community mental health resources while encouraging provision of high-quality patient care.
• Document appropriately gained legal authority to communicate with family members to gain collateral information through ROI.
• Notify appropriate person of any patients needing to be court ordered due to inability to obtain consent for treatment.
• Discuss alternative interventions needed for safe discharge to community.
• Become aware of projected length of stay based on treatment team meetings.
• Complete insurance bridges as appropriate and communicate with insurance case managers regarding updates, incidences, and discharge planning.
• Attend Discharge and Treatment Team meetings and all meetings relative to clinical/case management functions.
• Documents clearly and concisely all required documentation (i.e., clinical interventions, contacts and information of the patient’s case management process on the appropriate chart forms).
• Maintains current knowledge of case management/social services, clinical approaches, discharge planning, and stay abreast of hospital programs and services provided.
• Suggests and introduces new methods and techniques to leadership.
• Develops and maintains therapeutic relationships with clients serving as a role model for clients by demonstrating positive, proactive, and respectful communications.
• Facilitate in-person/telephonic/video conferencing (e.g., Zoom, Doxy.me, etc.) Systems meetings to discuss relevant treatment and discharge information.
• Provide individual face-to-face treatment meetings with patients.
• Develop and help implement behavioral plans designed to address specific patient behaviors.
• May be asked to facilitate groups on the unit from time-to-time.
• Performs related duties, as requested.
• Upholds the Organization's ethics, values and customer service standards.

Job Requirements

Education and/or Licensure – Bachelor’s degree in the field of Social Work or Social Services (e.g., Psychology). Current enrollment in a Master’s degree in the field of Social Work or Social Services (e.g., Psychology) Required

Experience – One (1) year experience in a psychiatric health care facility preferred, direct practice in mental health treatment, experience in crisis intervention and customer service preferred.

Supervision – Clinical Case Manager will met weekly with a Licensed Clinician for clinical supervision.

Eligible employees receive a generous benefits package including holiday premium pay, shift differentials, health, dental and vision coverage, 401(K) plan, health & dependent Flexible Spending accounts, generous paid time off, company paid life, short-term and long-term disability coverage, and an employee referral bonus plan.