Automotive Customer Relations Specialist

Join Our Team at Westbury Jeep – A Proud Member of VIP Automotive Group!

Westbury Jeep is part of the VIP Automotive Group of Long Island, recognized for its outstanding leadership and customer-first approach. We offer a professional work environment, ongoing training, and the opportunity to grow with one of Long Island’s most successful auto groups.

At VIP, our goal is to create unmatched value and experiences for every customer, setting us apart from the competition. Our mission is to lead in automotive sales and service by empowering our team to deliver memorable customer experiences.

Our employees thrive in a positive workplace with continuous training and opportunities for career advancement within the organization.

Click the link below to learn more about our group and dealership:
VIP Automotive Group

Client Relations Specialist – Full-Time Opportunity

Schedule - 5-day work week
Monday, Tuesday, Wednesday, Friday 9:00AM - 5:00 PM
Saturday 8:00AM - 4:00PM
Saturday availability required

Job Overview:
We are seeking a Client Relations Specialist to engage with online customers, respond to inquiries, and drive sales through effective communication. The ideal candidate will have strong interpersonal skills, product knowledge, and a proactive approach to customer service.

Key Responsibilities:

• Conduct all outbound calls, emails, and texts listed on the daily task list.

• Schedule service appointments, including oil changes, NY State Inspections (NYSI), and occasional scheduled maintenance.

• Log all calls and notes within VinSolutions.

• Input appointments into Xtime for tracking and scheduling purposes.

• Communicate effectively with customers and prospects through their preferred method of contact (phone, email, or text).

• Maintain a thorough understanding of all dealership services.

• Direct customers to appropriate product information resources, including online platforms.

• Assist customers with their service needs in a professional and efficient manner.

• Monitor and respond to emails promptly, forwarding messages to the appropriate department when necessary and informing customers of any actions taken.

• Handle all service inquiries with professionalism and courtesy.

• Coordinate service promotions and advertising efforts.

• Act as a liaison with external services used for dealership promotions and advertising.

• Maintain an updated customer database to encourage repeat business and long-term relationships.

• Set and strive to achieve personal income goals in alignment with dealership productivity standards.

• Participate in product and training sessions as required by management.

• Attend meetings as scheduled.

• Adhere to a professional standard by arriving on time daily, maintaining a well-groomed and professional appearance, and demonstrating a positive, business-ready attitude.

• Uphold a professional demeanor at all times while representing the dealership.

Qualifications:

• Manufacturer training (preferred).

• Strong product knowledge and willingness to learn.

• Excellent communication and customer service skills.

• Ability to work in a fast-paced environment.

Compensation & Benefits:

• Salary: $48,000.00 per year (based on experience).

• Comprehensive Benefits Package:

  • Medical and Dental Insurance

  • 401(k) Retirement Plan

  • Employee Discounts on Vehicles, Parts, and Service

  • Paid Time Off

  • Supplemental Benefits (Short-Term & Long-Term Disability, Supplemental Life Insurance)

  • Employee Recognition Programs

  • Career Growth & Professional Development Opportunities

Work Schedule:

• Monday to Friday

• Saturday availability required

If you're looking for a career with growth potential in a dynamic and supportive environment, apply today!