Patient Scheduling Coordinator II

Position Summary:  This position handles all aspects of scheduling. Depending on the department this position can include receiving/processing incoming referrals, patient registration, insurance verification, pre-cert and authorizations. Work is performed under the general direction of the Supervisor.

Essential Duties and Responsibilities:

• Greets patients and patient representatives.
• Verifies that demographic and insurance information has been updated.
• Schedules office visit appointments, labs, radiology tests and injections.
• Schedules chemo/infusions as needed.
• Schedules new internal referrals and all other appointment types relative to their role.
• Completes No-Show activities and clinic discharges.
• Reviews scheduling templates for accuracy (scrubs the providers schedule)
• Handles all incoming phone calls and/or emails regarding scheduling appointments.
• Mails out reminders/reschedule letters.
• Notifies Director/Manager of any problems in a timely manner.
• Provides general assistance to patients as they make requests.
• Provides administrative support as needed.
• Cross-trains with other schedulers.
• Respects the dignity and confidentiality of patients.
• Maintains a good attendance record and reports on-time for work.
• Maintains a professional attitude and appearance.
• Complies with clinic safety policies and procedures.
• Possesses good communication skills that lend to a team-oriented work environment.
• Attends staff meetings as scheduled.
• Assists with training and orientation of new employees as assigned.
• Performs all other duties as assigned.

Qualifications/Experience:

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. 

Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships within The West Clinic; must be proficient in computer applications including word processing and e-mail.  Additional hours may be required.

Work Environment/Physical Demands/Travel:

• Typical clinical/office environment with moderate noise level.
• Ability to stand, walk, for extended periods of time.
• Ability to read and understand simple instructions, short correspondences, and memos. Ability to write simple reports.  Ability to effectively present information one-on-one or in small group situations to supervisors, customers, and/or other employees of the company.
• Ability to add, subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of US dollars, weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with routine situations with only occasional or no changes.
• Some travel may be required.