Case Manager Supervisor

Description

Position Summary:

The Case Manager Supervisor provides leadership and oversight to a team of Case Managers responsible for ensuring the safety, well-being, and permanency of children and families involved in the child welfare system. This role ensures compliance with the Florida Child Welfare Practice Model, guiding case managers in delivering trauma-informed, community- informed, and family-centered services.

The Case Manager Supervisor plays a key role in achieving program goals, including reunification, placement stability, adoption, and permanency planning while upholding best practices in child welfare.

Essential Job Functions:

• Provide guidance and oversight to the case management team to ensure high-quality service delivery.
• Monitor and evaluate case management staff performance, providing coaching and professional development opportunities.
• Participate in and lead case conferences, team meetings, and training sessions.
• Ensure staff adherence to HIPAA, Professional Ethics, Consumer Rights, and Confidentiality policies.
• Participate in performance improvement activities and uphold the mission, vision, and guiding principles of WestCare Foundation.

• Conduct needs assessments and develop case plans in collaboration with child and families.
• Oversee monthly case plan reviews to track progress and make necessary adjustments.
• Conduct individual case management sessions and provide direct support when needed.
• Serve as a liaison between clients, families, and external service providers to ensure coordinated care.
• Assist with arranging and coordinating of transportation services for clients, as necessary.
• Develop, implement, and monitor case plans to achieve permanency for children within 12 months.
• Work closely with legal services, placement units, and behavioral health providers to ensure comprehensive support for children and families.
• Provide safety management services, including crisis intervention and coordination of resources in alignment with in-home safety plans.
• Support case manager in establishing and maintaining meaningful connections for youth with kin, fictive kin, and mentors to promote life-long relationships.
• Facilitate reunification efforts while maintaining concurrent planning for alternative permanency options.
• Minimize the length of time children wait for adoption by expediting the placement process and finalizing adoptions, particularly for children with special needs.
• Partner with local school liaisons to increase stakeholder involvement for the educational needs of children, supporting individualized education plans and academic success.
• Support pre-independent living programs by developing and implementing life skills education plans for older youth in care.
• Promote placement stability by providing guidance and support to foster and adoptive families.

• Ensure accurate and timely documentation of services in compliance with CCWIS and other regulatory requirements.
• Support and assist in the preparation of Judicial Review Social Study Report(JRSSR) and other reports for courts, probation officers, and other involved parties.
• Oversee discharge planning in coordination with treatment teams to support successful transitions.
• Ability to work flexible hours to include some nights and weekends.
• Perform other duties as assigned.

Qualifications

Essential Qualifications:

Certifications/Licensures:

• Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is required within 6 months from the date of hire. Preference will be given to those candidates who are currently Certified

Education:

• Master’s degree in social work or a related field, with at least one (1) year of managerial experience in human services or child welfare programs; or
• Bachelor’s degree in social work or a related field, with at least three (3) years of experience in human services or child welfare programs, including at least one (1) year in a managerial or supervisory role.
   

Experience and Competencies:

• Bilingual is preferred.
• Physical required prior to hire; paid by agency
• Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
• The ability to determine appropriateness and eligibility for consumers’ admission
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Case Plan
• The ability to write assessments, progress notes, discharge summaries, and other consumer related data as evidenced through the clinical records
• Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
• Knowledge and application of developmental theories
• The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
• The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
• The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
• The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of family dynamics, family roles, and family structure
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Ability to communicate appropriately and effectively with members of a multidisciplinary team
• Ability to organize, interpret, and communicate data in a comprehensive and effective manner
• Ability to handle multiple tasks and effectively prioritize
• Ability to network with internal and external departments and agencies
• Understanding of issues related to individuals with varied identities  in prevention, intervention and treatment.
• Understands that individuals with distinct community backgrounds, have different perceptions of health
• Demonstrates respect for individuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing services
• Understands that individuals with distinct community backgrounds define and perceive family and its importance differently
• Demonstrates ability to work effectively with individuals with distinct community backgrounds
• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding triggering past adverse experiences, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Ability to identify and describe key signs, symptoms, impact and manifestations of adverse experiences
• Aware of the differences between trauma informed and trauma-specific services
• Understands the bidirectional relationships among substance use and mental disorders
• Understands the differences among various kinds of abuse and adverse experiences, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
  • Maintains a good attendance record.
  • Observes working hours
  • Shows flexibility and is responsive to requests from supervisor
  • Works independently with minimal supervision
  • Exhibits characteristics of good workmanship, and integrity on the job
  • Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and  regulatory agencies
  • Is courteous to consumers, staff, and all others.
  • Demonstrates tact at the appropriate time.
  • Cooperates with others both within and outside WestCare.
  • Works well with supervisor; accepts direction and supervision
  • Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.
  • Work area is clean and orderly.
  • Verbalizes, understands and adheres to agency safety procedures.
  • Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
• Presents a positive personal image
• Dresses and maintains a professional demeanor
• CPR Certification, First Aid Certification and an annual Tuberculosis test.
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required
• Supervise and support a team multiple case managers, ensuring quality case management services are delivered in compliance with Florida Statutes, Administrative Codes, and agency policies.
• Conduct weekly one-on-one supervision with case managers, reviewing cases, providing guidance, and ensuring timely documentation of supervisory consultations in CCWIS.
• Ensure case managers develop, implement, and monitor case plans aimed at achieving permanency within 12 months.
• Monitor case manager workloads to ensure manageable caseloads

• Ensure all case managers adhere to Florida Child Welfare Practice Model requirements and Quality Parenting Initiative (QPI) principles.
• Collaborate with legal services, placement units, behavioral health providers, and other departments to maintain alignment with best practices and agency goals.
• Work with the Quality Improvement (QI) Department to address performance issues and implement corrective actions as needed.
• Oversee case documentation to ensure accuracy, completeness, and compliance with mandated timeframes.
• Use of Stabilify data systems to oversee Case Managers performance and maintain compliance of mandated timeframes.
• Ensure timely referrals and access to behavioral health, substance abuse, and independent living services for children and families.

• Ensure all case managers obtain and maintain Child Welfare Case Manager Certification.
• Provide ongoing training, coaching, and professional development opportunities for case managers.
• Ensure case managers are proficient in the Florida Child Welfare Practice Model and achieve required certifications within mandated timeframes.

Working Conditions:

• Work is primarily performed in an office or community settings.
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to

every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

Salary : $65,000 - $70,000