What are the responsibilities and job description for the Quality Assurance & Training Coordinator position at WESTCHESTER JEWISH COMMUNITY SERVICES?
Overview:
WJCS is seeking a Quality Assurance & Training Coordinator to join our Community Programs (CP) team! Reporting to the Assistant Executive Director, this role plays a key part in ensuring the quality, compliance, and continuous improvement of services within the CP division. The Coordinator will oversee quality assurance processes, conduct investigations, and provide training to CP staff, ensuring adherence to OPWDD, DOH, and agency regulations.
The salary range for this full-time position is $80,000-$90,000.
Responsibilities:
As a valued member of our team, your responsibilities will include, but are not limited to:
- Responsible for conducting investigations.
- Review investigations conducted by other team members as assigned.
- Provide on-call support for incident reporting and investigations.
- Maintain records related to incidents and ensure timely reporting in IRMA and WISR.
- Serve as the primary liaison with OPWDD Incident Management Unit and the Justice Center.
- Develop Annual Trend Reports for OPWDD and DOH, as well as the division’s Annual Quality Improvement Plan.
- Coordinate and facilitate the Human Rights and Incident Review Committee meetings.
- Ensure programs/services are in compliance with all regulations.
- Provide OPWDD training to staff as needed.
- Write, update, and maintain policies and procedures to align with regulatory requirements and operational efficiency.
- Develop system protocols to improve quality and efficiency within the division.
Requirements:
We are seeking candidates who possess the following qualifications:
- Bachelor’s Degree required
- Experience working within the OPWDD service system
- Completion of OPWDD and Justice Center Basic Investigations Training
- Experience in creating and facilitating training for individuals and groups
- Ability to communicate effectively in English, both orally and in writing
- Excellent critical thinking skills
- Excellent computer skills
- Excellent knowledge of OPWDD, DOH regulations
- Valid New York State driver's license and vehicle
- Experience in quality assurance, compliance, training, or a related field within OPWDD, DOH, or human services programs
- Strong knowledge of incident management, regulatory standards, and investigation processes
- Excellent organizational, analytical, and communication skills
- Ability to work collaboratively across departments to maintain compliance and drive continuous improvement
What WJCS has to offer you:
In addition to meaningful work and a supportive team environment, we offer a competitive benefits package, including:
- Generous paid time off
- Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA)
- 403(b) Plan and an Agency-Paid Pension Plan
- Ongoing Professional Development and Training
- Employee Assistance Program
- Disability and life insurance
- Staff appreciation events and employee mental health & wellness initiatives
- Tuition, day-care, and personal emergency reimbursements
Why join Westchester Jewish Community Services:
Founded in 1943, WJCS provides a vast range of supportive community services each year to 20,000 people of all ages and backgrounds. Across every division, WJCS employees are connected by their shared values and commitment to helping those in need.
We are dedicated to ensuring dignity and respect for all employees in an environment that values diversity, experience, and merit. We are committed to racial justice and equal opportunity, regardless of race, religion, ethnicity, class, ability, sexual orientation, and gender identity differences—for employment, professional development, and advancement for qualified individuals.
WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $80,000 - $90,000
