What are the responsibilities and job description for the Care Manager position at Westchester Medical Center?
The care manager is a grant-funded, fulltime position responsible for creating individualized care plans for patients. The care manager will ensure all healthcare providers involved are up-to-date with case information and collaborate with patients' families, friends, and caretakers to effectively share information. The care manager will continually develop a network of quality providers and keep accurate patient records, linking patients to community programs and entitlements, such as housing services and self-management programs. To ensure success, the care manager will guide patients through the healthcare system and cultivate relationships with healthcare providers with the ability to multitask in a dynamic environment and have excellent negotiation skills.
Responsibilities:
- Creating and updating personalized care plans for patients. Collaborating with patients' families, friends, and social supports in developing treatment plans.
- Identifying and recruiting high-quality healthcare providers.
- Interacting with healthcare providers to facilitate patients' treatments.
- Ensuring patients’ treatment requirements are met.
- Suggesting alternative treatment plans when patients' services requests do not meet medical necessity criteria.
- Instructing and educating patients on procedures, healthcare provider instructions, and referrals.
- Linking patients to social services programs and entitlements such as transportation assistance and translation services.
- Conducting regular follow-ups with patients to evaluate progress, promote continuity of care, and ensure improved health outcomes.
- Maintaining records of case management activities.
Qualifications/Requirements
- Bachelor’s degree in social sciences, social work, nursing, or a related field and/or Registered Nurse (RN) license.
- 2 years of work experience in public health or related field.
- 1 years of current case management experience.
- Certified case manager (CCM) license preferred.
- Proficient with Healthcare Management Systems and Microsoft Office Word and Excel.
- Outstanding communication skills, both written and verbal.
- Excellent organizational skills.
- Ability to travel locally.
- Spanish-speaking, a plus
Experience:
- 2 years of work experience in public health or related field.
- 1 years of current case management experience.
Education:
- Bachelor’s degree in social sciences, social work, nursing, or a related field and/or Registered Nurse (RN) license.
Licenses / Certifications:
- Certified case manager (CCM) license preferred.
Other:
- Proficient with Healthcare Management Systems and Microsoft Office Word and Excel.
- Outstanding communication skills, both written and verbal.
- Excellent organizational skills.
- Ability to travel locally.
- Spanish-speaking, a plus
