What are the responsibilities and job description for the Program Manager position at Westchester Medical Center?
Job Summary: The Program Manager is responsible for providing direct support to the Internal Medicine – Ambulatory practice. This will include supporting the concierge/executive program as a liaison and for scheduling to ensure expedited appointments. This position manages programs and projects by reviewing, analyzing and evaluating operations to ensure proper management and effective operations. This position requires strong organizational, and communication skills; well-developed decision-making, problem solving skills.
Responsibilities:
- Responsible for the daily management of concierge/executive programs.
- Expedite and ensure scheduling of concierge appointments to include clinical testing
- Coordinate with other disciplines to ensure timely throughput of patients
- Support all processes, procedures and reporting to include collection and reporting of programmatic data.
- Plans the overall program and monitor progress to make sure that milestones are being met.
- Analyzes and evaluates operational systems, including policies, procedures, objectives, etc., to ensure the optimum delivery of services.
- Assists with the development of new and/or expanded services with the development of business plan proposals for new services, which include programmatic analysis.
- Assists with expediting and resolving issues involving facilities, environment of care and human resources.
- Teams with legal department for contract management, e.g., creating proposals, contracts and amendments.
- Promotes and provides quality customer service, and proactively identifies and resolves customer issues.
- Provides other supportive services to the Clinical Leadership and APS Leadership as assigned.
- Effectively uses automated systems to perform work assignments
- Performs related duties as assigned
Qualifications/Requirements:
Experience: Must have 5 years within a hospital operations management role or within operations of a human service field.
Education: High school diploma or equivalent required; Bachelor’s degree in related field or health administration preferred
Licenses / Certifications: N/A
