What are the responsibilities and job description for the Supervisor, Patient Accounts position at Westchester Medical Center?
Job Summary:
The Supervisor, Patient Accounts is responsible to assist in managing the day-to-day activities of the Department as they relate to revenue cycle functions which include but are not limited to billing, collections, accounts receivables and customer service/collections for patients.
Responsibilities:
- Recommends and implements appropriate training programs that will further enhance and improve the technical competencies of the staff.
- Assists in the preparation of monthly management reports providing key revenue and operational metrics and analysis.
- Ability to efficiently and proactively manage others. With a strong ability to communicate well verbally and in writing with internal departments and insurance vendors.
- Ability to create and implement effective schedules for staff while achieving all production and quality goals.
- Implementation and supervision of policies and procedures ensuring accuracy of data on all documents and bills to third party billing companies, Medicare and Medicaid, as well as insurance denial review as appropriate.
- Ability to multi-task in a fast and high pressure environment.
- Ability to field and address concerns and questions.
- Stringent adherence to all HIPAA laws.
- The positions require a thorough knowledge of the necessary practices and procedures for Facility Billing, Insurance Verifications, Third Party Insurance coverage, Medicaid and Medicare eligibility, Insurance denial review and overturn procedures.
- Identified areas for process improvement and daily quality monitoring of key performance metrics and accuracy of accounts. Follows a monitoring system to understand trends and system issues.
- Attend meetings related to job functions and responsibilities.
Qualifications/Requirements:
Experience: Minimum of 3 years AR/ Acute billing experience and in a leadership role.
Education: High School/GED, required. Bachelor's Degree in Finance or related field of study preferred
Licenses / Certifications:
Other:
Special Requirements: Proficient in: Kronos, Patient management System(s), payer websites, medical terminology, Medicare medical necessity and commercial authorizations. Microsoft office products such as Excel, Word and Outlook. Document imaging systems and vendor management.
