What are the responsibilities and job description for the Member Services Representative position at WESTconsin Credit Union?
Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual that wants to join our team. You will be given the opportunity to showcase your relationship building skills to enhance the member experience. You will be working in our Menomonie Downtown Office, where conversation and getting to know our members is a privilege. You will gain extensive knowledge in our products and services through our exceptional training program! If you desire an exciting, new career and this sounds like a way you'd like to spend your day; we encourage you to apply!
Primary Responsibilities
- Represent the Credit Union to members in a friendly, positive, and professional manner
- Provide prompt, efficient, confidential, and accurate service in the processing of transactions
- Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
- Learns to recognize member's needs for services, and presents and refers them appropriately
- Handles all monetary transactions for members
Qualifications
- This position requires a high school diploma or equivalent and a proven track record in customer service
- Proficiency in basic computer, data entry and typing skills is required
- A positive attitude, professional image, and self-motivation are essential in the teller role
- Excellent oral and written communication skills are required
Why WESTconsin
- Health, Dental, and Vision Insurance Plans
- Healthy Living Fund Contribution
- Student Loan Repayment Program
- Competitive Pay
- Impressive 401(k) Contribution and Match Plan
- Paid Time Off Accrual
- Paid Holidays
We are an equal opportunity employer.
