Job Purpose

A proactive and detail-oriented Sales Administrator will play a crucial role in supporting our sales department by ensuring efficient sales processes, accurate record-keeping, and exceptional customer service. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail.

This seat will support the Sales Team by entering customer orders, recording sales results, coordinating special order needs, supporting marketing efforts, providing primary coverage of incoming calls to the operation, and taking on various tasks assigned by the Director of Sales.

To be successful, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly.

Duties and Responsibilities of Admin Seat (Sales)

• Input & Maintenance of orders into Microsoft BC
• Follow through on existing orders to ensure accurate on-time shipping
• eCommerce order entry, customer service & sales support
• Main sales office operator responsibilities, answer direct phone calls
• Corresponding with clients via email and phone regarding their order status
• Process all credits for any shortages, damaged goods, or incorrect products
• Provide backup support for the Logistics Coordinator (truck check-ins and eta's schedule container delivery, enter inventory, and create packets for processed orders)
• Provide general support to visitors & guests
• Act as a secondary point of contact for internal and external clients
• Train and become familiar with the sales process to assist sales representatives while traveling or away from the office.
• Travel between the Westerlay properties to conduct administrative & support functions on sight
• Assist with non-wholesale related business such as donations, events, trade shows, retail, etc.
• Learn about the full workings of the operation to be literate in orchid production, plant flow & business fundamentals
• Contribute and collaborate towards continuous improvement of our systems, processes, teams, and yourself

Qualifications

• Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant or equal
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High School degree: College education preferred
• Ability to work independently of direct supervision

Working Conditions

Westerlay Orchids growing facilities and offices on-site

Travel

Must be able to commute from one facility to another, run company errands as needed and for educational opportunities.

Position Type/Expected Hours of Work

This is a full-time non-exempt (hourly) position, and the hours of work are Monday through Friday 6:00am – 3:00pm. This position requires 30 min of work Sat & Sun mornings every other weekend for Trader Joe's order entry and is split between other sales team members.

Salary

This is an hourly non-exempt position with a pay rate of $24-$28 per hour (DOE).

Westerlay Orchids offers a comprehensive benefits package for all full-time employees on the first of the month following 60 days of employment.

• 100% employer-funded PPO medical plan for employees only.
• FSA and dependent care plan options are available on a pre-tax basis.
• Health Reimbursement Account plan that is employer-funded, we set aside a specific dollar amount to reimburse 75% of the employee's annual deductible.
• 50k term life insurance policy 100% paid for by Westerlay.
• Dental and Vision insurance
• 6 accrued sick days per year, 2 weeks of accrued vacation per year. At 5 years of service 4 weeks of accrued paid vacation.
• EAP and travel service plan - no cost to employees.
• Employee discount
• 401k safe harbor match eligible after completion of 90 days of employment.

Westerlay Orchids provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To apply, please submit your resume

Salary : $24 - $28