What are the responsibilities and job description for the Sales Administrative Assistant position at Westerlay Orchids?
Job Purpose
A proactive and detail-oriented Sales Administrator will play a crucial role in supporting our sales department by ensuring efficient sales processes, accurate record-keeping, and exceptional customer service. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail. This seat will support the Sales Team by entering customer orders, recording sales results, coordinating special order needs, supporting marketing efforts, providing primary coverage of incoming calls to the operation, and taking on various tasks assigned by the Director of Sales.
To be successful, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. You must be comfortable with computers, Microsoft (excel, word, PowerPoint) general office tasks, and excel at both verbal and written communication. Most importantly, you should have a genuine desire to meet the needs of others.
Duties and Responsibilities of Admin Seat (Sales)
- Input & Maintenance of orders into Microsoft BC
- Follow through on existing orders to ensure accurate on-time shipping
- eCommerce order entry, customer service & sales support
- Main sales office operator responsibilities, answer direct phone calls
- Corresponding with clients via email and phone regarding their order status
- Process all credits for any shortages, damaged goods, or incorrect products
- Provide backup support for the Logistics Coordinator (truck check-ins and eta’s schedule container delivery, enter inventory, and create packets for processed orders)
- Provide general support to visitors & guests
- Act as a secondary point of contact for internal and external clients
- Train and become familiar with the sales process to assist sales representatives while traveling or away from the office.
- Travel between the Westerlay properties to conduct administrative & support functions on sight
- Assist with non-wholesale related business such as donations, events, trade shows, retail, etc.
- Learn about the full workings of the operation to be literate in orchid production, plant flow & business fundamentals
- Contribute and collaborate towards continuous improvement of our systems, processes, teams, and yourself
Qualifications
Working Conditions
Westerlay Orchids growing facilities and offices on-site
Travel
Must be able to commute from one facility to another, run company errands as needed and for educational opportunities.
Position Type / Expected Hours of Work
This is a full-time non-exempt (hourly) position, and the hours of work are Monday through Friday 6 : 00am – 3 : 00pm. This position requires 30 min of work Sat & Sun mornings every other weekend for Trader Joe's order entry and is split between other sales team members.
Salary
This is an hourly non-exempt position with a pay rate of $24-$28 per hour (DOE).
Westerlay Orchids offers a comprehensive benefits package for all full-time employees on the first of the month following 60 days of employment.
Westerlay Orchids provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
To apply, please submit your resume
Salary : $24 - $28
