What are the responsibilities and job description for the Concierge position at Westerly Rehabilitation and Healthcare Center?
Join our team at Westerly Rehab as a Concierge.
Proudly supported by Marquis Health Consulting Services
Full-Time Position
Same Day Pay!
CNA Certification strongly preferred
Responsibilities as Concierge:
Answering and transferring all incoming calls in a courteous and professional manner.
Giving information, direction and other appropriate assistance to residents, staff, guests and vendors.
Performing a variety of clerical duties as assigned.
Greeting potential residents, families, visitors.
Managing both external and internal calls, taking and communicating messages.
Qualifications for Concierge:
Primary series of the COVID-19 vaccine required
Previous experience in customer service-related fields is required. Experience in a healthcare setting is preferred.
Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.
Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.
Excellent verbal and written communication skills and phone etiquette.
Experience in dealing with multiple demands simultaneously.
Ability to deal with people of varying personalities and temperaments.
Ability to take initiative to resolve immediate problems.
Benefits for Concierge:
Tuition reimbursement
Employee referral bonus
Health, vision, and dental benefits
401(k) with match
Employee engagement and culture committee
Company sponsored life insurance
Employee assistance program (EAP) resources
The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.
