What are the responsibilities and job description for the Loan Officer position at Western Alliance Bank?
Job Title
Loan Officer
Location:
TX - Dallas/Irving
What You'll Do
AmeriHome Consumer Direct Loan Officers receive a large number of calls from clients directly from our portfolio. Our Loan Officers build rapport, analyze financial situations and determine the appropriate loan product to meet our client’s goals. Our customers' experience is our primary focus, and our Loan Officers are required to have best in class customer service skills.
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About The Company
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Loan Officer
Location:
TX - Dallas/Irving
What You'll Do
AmeriHome Consumer Direct Loan Officers receive a large number of calls from clients directly from our portfolio. Our Loan Officers build rapport, analyze financial situations and determine the appropriate loan product to meet our client’s goals. Our customers' experience is our primary focus, and our Loan Officers are required to have best in class customer service skills.
- Speak with borrowers to assess their loan requirements
- Consult with clients on loan options that are best suited for their needs, clearly present benefits and options
- Be the go-to person for the borrower throughout the loan application process
- Ensure a seamless and smooth process for the client by building a strong partnership with the operations team
- Utilize technology to multitask and manage a large pipeline
- Assist borrowers with purchase transactions by utilizing our nationwide realtor referral network
- Maintain pre-established daily, weekly, and monthly KPI’s (Key performance indicators)
- Assists with other tasks as requested by SVP Sales and/or Managing Director
- Base Bonus. No draw (additional compensation for self-sourced and purchase business)
- Ramp up incentive: First 3 months
- Work/Life Balance: Monday – Friday/ No weekends required
- Inbound leads: AmeriHome Loan Officers receive a large number of calls from clients directly from our portfolio. Our Loan Officers work with incoming leads of customers interested in our programs
- States Licensing: Company paid licensing, continuing education, and annual state/NMLS renewal
- High School Diploma or GED Equivalent
- Proven successful consumer lending sales experience (minimum 2 years, 5 years preferred), working with FHA and conforming products
- Proficient computer skills including Encompass (LOS) and Velocify (CRM)
- Excellent interpersonal, written, and oral communication skills (bilingual a plus)
- Must have strong sales and closing techniques
- Ability to take initiative and responsibility
- Strong problem-solving ability with multiple systems and scenarios
- Organizational skills and attention to detail
- Ability to prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office/Excellent computer skills
- Competitive and Driven
- Active listening skills
- NMLS SAFE ACT compliant, holding 5 or more active state licenses
- Proven track record in the mortgage environment
- Experience with NCA and Purchase business
- Ability to regularly achieve 50 outbound dials and 3 hours of customer engagement (talk time)
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About The Company
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
