What are the responsibilities and job description for the Preferred and Small Business Banking Training Content Coordinator position at Western Alliance Bank?
Job Title:
Preferred and Small Business Banking Training Content Coordinator
Location:
CityScape
What you'll do:
As a Preferred and Small Business Banking Content Coordinator, you will play a pivotal role in enhancing employee capabilities and ensuring that team members across Preferred and Small Business Banking are equipped with the skills and knowledge needed to excel in their roles.Collaborating closely with the Preferred Banking Training Team and subject matter experts (SMEs), you will design and develop internal SharePoint portals and resource centers, produce high-quality graphic assets and training collateral, and create engaging multimedia resources. You will also manage multiple projects in partnership with the training team, ensuring timely delivery of impactful resources while maintaining alignment with organizational goals.
The ideal candidate is a dynamic professional with a passion for innovation in training delivery and employee engagement. In addition to designing and delivering high-quality training materials, you will evaluate their effectiveness through measurable outcomes. By analyzing key performance metrics, you will assess the impact of these resources on employee performance and development. Leveraging this data, you will make informed recommendations for continuous improvement, ensuring that all content remains dynamic, relevant, and responsive to the evolving needs of Preferred and Small Business Banking.
Beyond content creation, you will play a key role in fostering a culture of continuous learning and professional growth within the organization. By actively promoting training opportunities and encouraging employees to pursue ongoing skill enhancement, you will empower them to achieve their career goals. Your efforts will directly contribute to the growth and success of the institution, helping to maintain its competitive edge through a well-trained and knowledgeable workforce.
What we are looking for:
- Design and Maintain Training Platforms: Develop and manage user-friendly SharePoint portals and resource centers, ensuring functionality, accessibility, and regular updates to align with organizational goals.
- Create Engaging Visual and Multimedia Content: Produce high-quality presentations, graphics, infographics, videos, podcasts, and voiceovers that enhance employee training and align with brand guidelines.
- Collaborate with Stakeholders: Work with subject matter experts (SMEs) and internal teams to ensure content is accurate, relevant, and tailored to training needs.
- Support Training Initiatives: Provide creative input, resource optimization, and innovative solutions to elevate the employee learning experience.
- Drive Engagement and Continuous Improvement: Promote dynamic learning experiences by identifying needs, implementing innovative solutions, and ensuring resources resonate with diverse audiences.
What you need to have:
- Bachelor’s degree in Graphic Design, Instructional Design, Communications, or a related field (or equivalent experience).
- Proficiency in graphic design tools (e.g., Adobe Creative Suite), and multimedia production software (e.g., Adobe Premiere Pro, Camtasia).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant MS tools.
- Strong analytical skills with the ability to evaluate content effectiveness and apply data-driven improvements.
- Excellent organizational and communication skills, with the ability to collaborate effectively across teams.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
HR@westernalliancebank.com
or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
