What are the responsibilities and job description for the ServiceNow Architect position at Western Alliance Bank?
Job Title: ServiceNow Architect Location: OH - Columbus What you'll do: We are seeking a highly skilled ServiceNow Architect with deep expertise in IT Service Management (ITSM), IT Asset Management and IT Operations. This individual will have a strong background in designing and implementing ServiceNow solutions to support critical business functions such as asset management, configuration management, incident management, change management, problem management, event management, and tool integrations. The ideal candidate will possess comprehensive knowledge of ServiceNow modules, be proficient in development and configuration, and can prescribe and architect solutions for complex IT challenges. This role requires hands-on experience in building scalable and robust ServiceNow solutions, ensuring best practices are followed in IT operations, infrastructure management, and platform integrations. ServiceNow Architecture & Design: Architect and design scalable solutions using ServiceNow to address ITAM, ITSM and IT Operation’s needs. Develop a high-level architectural framework for ServiceNow, ensuring alignment with business objectives. Develop ITSM related enterprise standards & patterns and get them approved in Architecture Standards Board (ASB). Lead the development and configuration of key ServiceNow modules, including but not limited to: Asset Management (HAM, SAM), Configuration Management (CMDB), Incident, Change, and Problem Management, Event Management, and ServiceNow Integrations with other enterprise tools and systems. ServiceNow Development & Customization: Lead and participate in the development, configuration, and customization of ServiceNow applications and modules. Develop workflows, scripts, and integrations to support ITAM, ITSM, ITOM, and infrastructure management processes. Prescribe and implement solutions to complex problems by leveraging ServiceNow capabilities and its extensibility. Problem Solving & Solution Architecture: Serve as the technical expert and problem solver for issues and requirements related to ServiceNow. Recommend and implement the best architectural solutions based on industry best practices. Guide technical teams in resolving ServiceNow platform-related challenges and advising on integration strategies. IT Operations & Service Delivery: Align ServiceNow solutions with IT operations and infrastructure needs to ensure high availability, reliability, and performance. Collaborate with IT operations, security, and infrastructure teams to optimize service management processes. Ensure that ServiceNow integrations with monitoring, security, and event management tools support IT operations effectively. Governance & Best Practices: Define, document, and enforce standards, guidelines, and best practices for ServiceNow architecture, development, and integrations. Work closely with stakeholders to ensure compliance with governance policies, regulatory requirements, and security standards. Stakeholder Collaboration: Work with cross-functional teams, including Enterprise Architecture, IT Operations, Security, Infrastructure, and Application Development teams to ensure seamless service delivery. Partner with business leaders to identify service management gaps and design appropriate ServiceNow-based solutions. What you'll need: 7 years of IT experience, with a focus on ITSM, IT Operations, and Infrastructure. 7 years of experience in ServiceNow development, architecture, and configuration. Extensive experience with ServiceNow modules, including: Asset Management (HAM/SAM), Configuration Management (CMDB), Incident Management, Change Management, Problem Management, and Event Management. ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems). Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes. Strong expertise in ServiceNow scripting (JavaScript, Jelly, Glide) and workflow automation. Familiarity with ServiceNow ITOM and Discovery for infrastructure and event management. Experience with ServiceNow API integrations (REST, SOAP) and integrating with other enterprise tools. Ability to develop strategic roadmaps for ServiceNow platform development and enhancement. Strong problem-solving skills, capable of prescribing solutions and leading implementation efforts. Proven ability to work collaboratively with IT and business stakeholders to meet organizational objectives. ServiceNow Certified Application Developer or Certified System Administrator. ServiceNow Certified Implementation Specialist for one or more modules (ITSM, ITOM, SAM). Experience in ITIL-based service management practices. Strong knowledge of infrastructure platforms, cloud services, and enterprise architecture. Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation About Western Alliance Bancorporation With more than $80 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients benefit from a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by industry experts who put customers first. Major accolades include being ranked as a top U.S. bank in 2023 by American Banker and Bank Director. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide. For more information, visit Western Alliance Bancorporation. For more information, visit Western Alliance Bank online. Terms & Notices Privacy Policy FDIC Insurance
