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Job Description
Job Description
Description :
We are seeking an energetic, professional, and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, internal customers, and sales team.
Responsibilities :
- Learn and utilize internal order-entry tools to complete quotes and / or orders.
- Learn and utilize external quote tools to complete quotes and / or orders.
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide accurate information about Western's quality products and services to customers.
- Maintain a positive and professional attitude towards customers at all times.
- Collaborate with other departments to ensure customer satisfaction.
- Keep accurate records of customer interactions and transactions.
- Identify and escalating priority issues to the appropriate department and / or manager.
Western Building Products is a 100% employee-owned company with competitive compensation.
We are an equal opportunity employer and welcome applicants from all backgrounds. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position.
Requirements : Requirements :
