What are the responsibilities and job description for the Dispatch - Operations Service Representative - Cabool position at Western Dairy Transport LLC?
Job Summary:
The Operations Service Representative is responsible for evening and overnight dispatch traffic management in the Central Dispatch operations. It is responsible for coverage of a wide range of responsibilities for departments that are closed including maintenance breakdown and compliance.
Essential Job Functions:
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended periods. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Operations Service Representative is responsible for evening and overnight dispatch traffic management in the Central Dispatch operations. It is responsible for coverage of a wide range of responsibilities for departments that are closed including maintenance breakdown and compliance.
Essential Job Functions:
- Take loaded call information and overflow from dispatch
- Quickly assess and resolve operational challenges, deviations from plan, unexpected issues that arise
- Collaborate with field personnel, supervisors to find solutions to problem solve issues
- Communicates the various issues and resolutions to team members
- Ensures drivers are following load assignments to local destinations.
- Communicate load ETA.
- As needed monitor and schedule drivers in real time, based on changing conditions and selects most efficient routes
- Correctly, accurately and timely enters load information into TMW and sends trips to drivers over Peoplenet.
- Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally.
- Assist drivers with Peoplenet electronic logs
- Data entry into various systems
- Answering phones in a professional manner
- Interaction with employees, customers, and the public in a courteous and professional manner, addressing inquiries, provide updates and ensure customer satisfaction.
- Handle complaints and concerns with empathy and seek resolutions that align with standard operating procedures and company policy
- Flexibility in working various shifts including nights, weekends, and holidays
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended periods. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
