Collections Specialist II

At Western, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day.

The Collections Specialist II is responsible to successfully manage portfolio accounts associated with past due amounts that are held internally as well as sold to funding partners. The Collections Specialist II is accountable for customer contact (written and verbal), identifying reasons for delinquency, coordinating payment arrangement and monitoring adherence to payment commitment to ensure customers transitions from past-due status to current status. Position will conduct account reconciliations when payment status is in dispute. The Collections Specialist II will work with customers in a tactful and professional manner that will lead to a consensus on delinquent account solutions. Collection Specialist II performs many of the same duties as Collection Specialists but are distinguished by training responsibilities, and by a high level of technical knowledge which allows incumbents to act as a resource to Collection Specialists and to independently make decisions and exercise authority within established guidelines and limits. Also perform specialized functions that require additional experience or specialized knowledge.

Duties and Responsibilities

• Run a timely and accurate daily delinquency report that gives a predicted view into month-end accounts and effectively communicate report results to Collection department and senior management.
• Manage delinquent accounts by working with customers to identify payment schedule resulting in accounts transitioning from past-due status to current status.
• Work with internal resources to determine how to best handle non-responsive past due accounts and ways to find specific data needed to make informed decisions regarding account resolution.
• Respond to customer inquiries regarding their accounts in an efficient and professional manner.
• Manage the collection of past due accounts for funding partners and third party sources in a manner consistent with the collection of WEF accounts. Past due accounts deemed to be potential problem accounts communicated with Impaired Debt Specialist for informational purposes to be used for reporting purposes to funding partners, if deemed necessary.
• Investigate NFS and ACH returns to determine the origin of the return and how to mitigate these returns going forward.
• Assisting Collections Specialists by demonstrating proper work methods and providing on the job training.
• Assists other collectors with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines.
• Perform account reconciliations when payment status is disputed.
• Other duties and responsibilities as needed or assigned.

Requirements

Associate’s Degree or two year college equivalent in Business, Finance, or Liberal Arts program desired. Five (5) years of credit and/or collection experience required.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western Equipment Finance is an EEO and Affirmative Action Employer.