Service Writer

Essential Duties and Responsibilities: 

• Support the Western Flyer Express core value of safety first and always.
• Open work orders as directed by the Service Manager and maintain control until
• closed and invoiced
• Manages all service emails
• Manage work orders including creation, review, and closing 
• Assist in managing shop workflow
• Maintains the service library with information that is current.
• Maintains a clean and safe work area and cares for shop tools and equipment
• assigned to the technician
• Follow all safety rules and regulations in performing work assignments
• Handles service department filing and records.
• Updates customer profiles using equipment, hours or other information from the
• customer work orders.
• Maintains accessories and supplies and prepares replacement orders 
• Completes other duties as assigned.

Education and/or Work Experience Requirements: 

• Prior experience as a Service Writer or related role
• Ability to  multi-task
• Solid analytical skills
• Excellent verbal and written communication skills     
• Proficient computer skills 
• Must be able to work under pressure and meet deadlines, while maintain a positive attitude.
• Ability to work independently and carry out assignments to completion within parameters of instructions given
• High school diploma or GED required

Physical Requirements: 

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift or carry 50lbs

 DISCLAIMER: 

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. An incumbent may be asked to perform other duties as required. “The Employer retains the right to change or assign other duties to this position.”

WFX1