What are the responsibilities and job description for the Inside Sales Representative position at Western Global - USA?
About the Role
Before applying for this role, please read the following information about this opportunity found below.
We are looking for a highly motivated and enthusiastic individual to join us as an Inside Sales Representative. The role partners with a Regional Sales Manager in following up on leads, prospecting for new business, and setting confirmed appointments with potential customers. You will also assist order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.
Who We Are :
Western Global are global leaders in fuel storage for temporary power and mobile refueling applications. Our dedication to responsive fuel solutions and commitment to customer satisfaction have fueled our significant growth and we now have a workforce of over 120 employees in North America and growing! Throughout our journey we’ve resolutely stuck to our guiding principles to design and deliver world class products, led by people with integrity.
We pride ourselves on having a great culture that values Teamwork, Openness, Passion, Integrity, and Celebrating Success. Our Values guide the way we interact with one another and our customers, and we work together as a cohesive team to achieve our goals. Our great culture is a major contributor to our continued growth and success.
Don’t believe us? We’re proud to be a certified Great Place to Work across all locations!
What will you be doing as our Inside Sales Representative?
Serve as the primary point of contact for customers and prospects in regard to sales.
Provide expert product guidance and updates to customers.
Assist and manage orders from initial stages through to delivery.
Develop long-term customer relationships, ensuring high levels of customer service.
Identify, generate, and manage sales opportunities with new and existing customers.
Develop new business through proactive and creative sales activities and identifying future market opportunities.
Assist our Regional Sales Managers (RSMs) with market research identify new customers and product applications.
Carry out team administration tasks, including following up on sales leads and quotations.
Arrange sales meetings between clients and the Regional Sales Manager (RSM).
Assist pipeline and forecasting with the RSM.
Assist with follow-up tasks, activity notes, and new client communications to keep the RSM on the road.
Share technical knowledge to train colleagues and new starters.
Utilize our CRM system (NetSuite) to track opportunities, coordinate quotes with other subsidiary offices, and departments.
What we are looking for in our Inside Sales Representative :
Confident communicator (both verbal and written).
Passion for giving excellent customer service.
Previous sales experience.
Detail oriented and able to multitask.
Technical proficiency with CRM and marketing automation software.
Strong organizational skills with the ability to prioritize.
Professional attitude and strong work ethic.
Willingness to learn and adapt to new products and services.
What can we offer you?
We offer a market competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees :
Medical, Dental & Vision Insurance
401(K) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Personal & Professional Growth Opportunities
Flexible Spending Accounts
Generous Holiday & Vacation Program
Annual Bonus & Salary Reviews
Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, national origin, gender, sexual orientation, gender identity, disability, military / veteran status or other characteristics protected by law.
