Legacy Golf Club - Golf Shop Retail Assistant

Description

 Golf Shop Retail Assistant - The Legacy Golf Club

Job Type 

Part-time

Henderson, NV 

Golf Course Operations

Description

Golf Shop Retail Assistant: 

Position Concept: This person assists the Golf Operations Manager/Head Golf Professional in the management of day-to-day golf operations of the facility. The position is responsible to supervise and manage total golf operations in the absence of the Golf Operations Manager/Head Golf Professional. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers. 

Supervised By: Golf Operations Manager/Head Golf Professional

Specific areas of responsibility may include:

*Golf Shop Assistants * Tournaments * Golfer Check-in/Reservation* 

*Outside Services * Group events/outings * Handicap System* 

*Starters/Player Assistants 

*Merchandising  * Men’s/Women’s Club 

Specific responsibilities include but are not limited to:

*Golfer check-in and fee collection; control and manage play

• Assist with all opening and closing procedures

• Assist in managing facility tournament operations including weekly events

• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post-tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up

• Assist with management of outside service staff to ensure the highest quality of customer service is achieved

• Assist in managing golf car operation, practice facility, and club storage service (as applicable)

• Directly responsible for timely and consistently maintaining the club’s USGA Handicap System

• Assist in the inventory control of hard goods, soft goods, and special orders including: ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales

• Conduct oneself in a professional manner and maintain a professional image at all times

• Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies

• Assist in coordinating golf activities with other departments

Requirements

Knowledge, Skills and Traits

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Fundamental supervisory practices and principles

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, planning and prioritization skills

• Self-motivated with a desire to promote and market

• Service and customer-focused attitude

• Experienced in written and oral business communications

• Remain up-to-date on customer relationship management tactics and strategies

• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament, and database

• Maintain and promote a positive professional image within the community 

Physical, Environmental, Cognitive, and Social Requirements:

· Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling, grasping: stand for long periods of time, sometimes outdoors exposed to moving mechanical parts, outside weather conditions (hot and cold) and moderate to loud noise level.

· Frequently required to stoop, bend, crouch, and squat climb, kneel, in and out of golf carts, and to twist at the neck and waist, reach above and below shoulder level, push and pull when retrieving, storing and moving golf bags; use dominate hand and fingers to feel and grasp, push and pull and for fine manipulation to detail carts, clean clubs and use two-way radios.