What are the responsibilities and job description for the Customer Service Representative I position at Western Growers Family of Companies?
Description
You spend more than half of your waking hours working. Make these precious, fleeting moments matter by working for an organization and a cause you can believe in.
Western Growers exists for one reason only : to ensure the future viability of its members - the hard-working, salt-of-the-earth farmers who grow the fruits, vegetables and tree nuts that feed our nation and nourish our bodies.
Our members depend on us to help them remain competitive and profitable as they face challenges that make it increasingly difficult and expensive to do business. Our goal is to fight for them- heart and soul -every single day. We passionately advocate, facilitate technological advancements and provide insurance for our members. We do all of this, and more, from a position of leadership in the agriculture industry.
This mission requires a team of intelligent, inquisitive and innovative individuals connected for our common purpose.
The core company philosophy that strengthens our mission is that everything starts with people. Every employee of the organization has access to research-based training to encourage and support Outward Inclusion philosophy and our DEI initiatives. As an element of this training, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way that is realized for employees of Western Growers is flexible work arrangements with work-from-home, in-office or hybrid options.
At Western Growers, we recognize and welcome the many qualities you can bring to the team.
Grow with us.
Compensation : $38,625.60 - $49,323 with a rich benefits package that includes profit-sharing.
Job Description Summary
Under the direction of the Senior Supervisor, Customer Service, this position is responsible for responding to general customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner. The incumbent will also be responsible for researching and analyzing data to address operational challenges and Customer Service department issues.
Qualifications
- High School diploma or GED and a minimum of two (2) years of experience in customer service within a call center environment, preferred.
- Knowledge of Health Benefits and eligibility preferred.
- Good communication and telephone skills with a very clear and concise speaking voice
- Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
- Moderate computing and keyboarding skills including proficiency with database management.
- Ability to adapt to a constantly changing environment.
- Proficient organizational and time management skills.
- Fluent in English (oral and written) required. Bilingual in Spanish preferred.
- Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
- Home router with wired Ethernet (wireless connections and hotspots are not permitted).
- A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
- A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
Call Center Support
Other
Physical Demands / Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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Salary : $38,626 - $49,323
