Plumbing Field Supervisor / Trainer

Description

The Plumbing Field Supervisor/Trainer plays a vital role in maintaining the standards of our operational processes, supporting team growth through technical training, and advocating for our internal 6 Steps of the Call Process: Prepare, Greet, Explore, Present, Execute, Wrap Up. This position is focused on ensuring service quality, fostering team development, and driving consistency in our approach to customer satisfaction.

Responsibilities:

• Maintain Standards:
• Oversee adherence to operational processes and company policies.
• Conduct regular field audits to ensure consistency and excellence in performance.
• Provide actionable feedback to technicians for continuous improvement.
• Facilitate Technical Training:
• Develop and lead technical training sessions for new hires and seasoned employees.
• Share knowledge on emerging Plumbing technologies and industry updates.
• Identify opportunities for skill development and design targeted coaching programs.
• Champion the 6 Steps of the Call Process:
• Reinforce and model the 6 Steps of the Call Process (Prepare, Greet, Explore, Present, Execute, Wrap Up) as a foundational framework for effective customer engagement.
• Deliver consistent coaching and guidance to ensure alignment with these principles.
• Monitor implementation and provide ongoing support to address challenges.
• Leadership and Support:
• Act as a resource and mentor for field technicians, providing guidance on both technical and procedural matters.
• Build a culture of collaboration, accountability, and continuous learning.
• Support the team in resolving operational and customer service issues.
  

Expectations:

This role requires a commitment to upholding company values and standards, mentoring team members and contributing to an environment of professional growth and high-quality service delivery.