Patient Care Coordinator

Patient Care Coordinator

JOB DESCRIPTION

Position Purpose: The Patient Care Coordinator performs a variety of reception, insurance, and data entry duties for patients/parents in an engaging, welcoming, and warm manner. S/he answers telephones, schedules appointments, collects patient finance at time of service, maintains patient records, and coordinates patient flow through office. S/he checks in/out patients and helps to promote a safe, pleasant, and harmonious environment for the team and patients. Travel to all of our locations in Sylvania, OH Oregon, OH and Monroe, MI would be required as needed.

Qualifications:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty as listed below all while treating patients in a caring and pleasant manner. Excellent communications skills required.

Essential Duties & Responsibilities:

• Open/Close Office – when required
• Open/prepare the waiting room for patients and ensure tidiness throughout the day
• Turn on/off lights and TV

· Arrive promptly, be presentable and ready to start the day

• Greet patients on telephone and in person
• Retrieve messages from voicemail and email in the morning and throughout the day
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedule and confirm patient appointments
• Input patient data and documents into WinOMS
• Manage daily schedule to maximize productivity
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• Keeps staff and doctor informed of scheduling problems, issues or concerns
• General clerical duties
• Fax, photocopy, and/or scan documents
• Maintain patient areas and workspace
• Financials
• Collect monies due at time of service
• General:
• Perform any reasonable request from Practice Administrator and/or doctors.
• Responsible for complying with OSHA, HIPAA security, and privacy policies at all times

Skills and Qualifications

• Proven receptionist experience
• Excellent written and verbal communication skill
• Ability to multitask and manage time wisely
• Working knowledge of Microsoft Office and dental software a plus
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Maintain confidence with the patient regarding abilities of doctor(s) and staff.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.

Education

• High school diploma or equivalent

Competencies

• Customer Focus
• Optimizing Work Process

Additional or different duties may be assigned occasionally at employer’s discretion.

FLSA Classification: Non-Exempt

FTE: Full-Time, Hourly

Reports to: Practice Administrator

Last Updated: May 22, 2024

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Oregon, OH 43616 (Required)

Ability to Relocate:

• Oregon, OH 43616: Relocate before starting work (Required)

Work Location: In person

Salary : $18