What are the responsibilities and job description for the Customer Service Representative position at Western Laundry Unlimited?
We are looking for a customer service representative (CSR) to assist us in providing the best customer service possible. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Operate POS system to enter incoming items for Laundry & Dry Cleaning as well as pick-up orders for customers.
- Assist with the sorting, touch-up ironing and bagging of completed Laundry and Dry Cleaning items.
- Assist with our wash and fold department.
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Types: Full-time, Part-time, Seasonal
Pay: $15.00 - $16.00 per hour
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Experience:
- Retail Associates & Cashiers: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16