Surety Support Specialist

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Support Specialist to join our team! Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

The individual in this role will have the opportunity to provide administrative support to underwriters and agencies by entering and processing commercial and contract surety business and setting up submissions. This role serves as a vital underwriting support function for the team. This is an excellent opportunity to build upon quality underwriting support skills and be a team member with The Relationship Company®.

What are the responsibilities and opportunities of this role?

• Works within standard operating procedures and established practices to provide timely customer service to underwriters and agencies.
• Processes incoming and outgoing mail and works with our ImageRight, E-Surety, Salesforce, and CHIPS systems while learning various software products.
• Processes premium transactions into various systems.
• Sets up new submissions, orders credit reports, and researches the internet for other public records.
• Adds opportunities and updates files in our Salesforce system and sets up ImageRight.
• Works with our underwriters on their files.
• Types up bond forms and related documents for our agents and underwriters.
• Assists our underwriters with their marketing tasks.
• Enters financial statements and related information into our systems.
• Position offers a solid training program and ongoing support from team members with a career path in the company.

What are the must-have qualifications for a candidate?

• Good working knowledge of Microsoft Office products, including Outlook, Word, Excel, and Edge, with the ability to learn and master software products, including cloud-based programs.
• Excellent communication and customer service skills required.
• Ability to make independent business decisions when required.
• Ability to work in a team environment.
• High school diploma or equivalent.

What will our ideal candidate have?

• Previous insurance experience preferred, but not required.
• Two plus years of working in an office environment that required strong customer experience skills.
• Interest in continuing to grow and learn in the insurance industry preferred.

Compensation overview

The full hiring range for this role is $20.30 - $26.84, hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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