Park Store Manager, Retail Park Store in Carlsbad, NM

Job: Full-Time Retail Park Store Manager in Carlsbad, New Mexico

Do you love national parks? Western National Parks Association (WNPA), a nonprofit partner of the National Park Service (NPS), is seeking a Full-Time Retail Park Store Manager who will lead the daily retail operations of Carlsbad Caverns National Park in Carlsbad, NM  The park store is an extension of the national park experience and we pride ourselves on helping park visitors create lifetime memories. Revenue from purchases made at the park store supports education, research, national park projects, and community engagement at 71 national park units across 12 western states.

Our retail operations team is looking for a passionate leader who will be responsible for all store functions related to running a retail store including but not limited to achieving sales and high customer service ratings.  In addition to supporting business planning and financial growth of store operations, you will be responsible for creating and maintaining positive, productive relationships with our National Park partners. If you love being in national parks and believe in working for an organization with a social purpose, this job opportunity is for you!

JOB RESPONSIBILITIES 

• Lead and manage all day-to-day retail store operations.
• Provide excellent visitor and customer service.
• Manage store inventory levels, facilities, and other assets.
• Responsible for clean and effective merchandising of products.
• Hire, train, lead and retain staff.
• Monitor and drive store initiatives to reach financial goals.
• Conduct physical inventory cycle and year-end counts to ensure accurate inventory.
• Analyze and provide recommendations on store profit and loss statements and budgets.
• Collaborate with NPS and WNPA Home Office staff to develop educational retail sales products that engage visitors.
• Conduct daily, weekly, and monthly sales monitoring and reporting.
• Supervise all paid and volunteer WNPA staff members.
• Act as an ambassador of WNPA and the NPS to ensure park visitors have meaningful and memorable experiences.

PHYSICAL DEMANDS

For a specific list of physical demands, please contact Human Resources at Recruiting@WNPA.org to request.

TRAVEL

Occasional travel may be required to various local events or speaking engagements. Occasional overnight trips may be required. Additionally, may be required to use personal or company vehicles. 

QUALIFICATIONS & EXPERIENCE

You must have the following qualifications and/or experience unless otherwise noted:

• High School diploma or GED required.
• Prior retail and Point of Sales (POS) System experience (preferred).
• Prior supervisory experience (preferred).
• Valid driver’s license.
• Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
• Knowledge of office equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.
• Planning, organization, analyzation, problem solving, multitasking, and communication.
• Knowledge of applicable federal and state laws, and professional business standards.
• Ability to pass NPS background check to obtain necessary security clearance

WHAT WE CAN DO FOR YOU

We are committed to providing you with an outstanding employee benefits package and support. As a full-time employee, you will be eligible for:

• Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA, PPO Dental, Vision, Flex Medical Savings Plan, Dependent Care Savings Plan, Optional Voluntary Term Life, and 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service.
• Company Paid Benefits include: Short- & Long-Term Disability, a $50,000 Employee Group Life policy, EAP, and Health & Wellness resources. 
• Eleven paid holidays, additional paid personal day, accrued paid vacation, and sick time. 
• Employee Appreciation: 15% Discount on employee purchases in-store.
• Employee Referral Bonuses

(This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Western National Parks Association is an equal-opportunity employer committed to fostering a respectful and inclusive workplace. We comply with all applicable federal, state, and local employment laws and do not tolerate discrimination or harassment based on legally protected characteristics. Hiring decisions are based on qualifications, merit, and organizational needs.