What are the responsibilities and job description for the Program Manager - Social Care Program position at Western New York Integrated Care Collaborative?
Overview:
We are seeking a dynamic and experienced Program Manager to oversee social care programs being delivered by our community-based partners (i.e. care coordination, meal delivery, social services) . The ideal candidate will have a strong background in care coordination, network management, change management, and training.
RESPONSIBILITIES INCLUDE:
- Oversight and coordination of multiple related programs
- Includes: providing trainings, chart reviews, program coordination, reporting, quality assurance, credentialing, and other tasks, as needed
- Provide Technical Support to contracted Delivery partners.
- Provide Program Services, including a case load of clients, as needed
- Develop new programs and processes with Management Team
- Provides support for assigned Committees and / Workgroups of the Network.
- Professionally represents WNYICC on network-wide initiatives.
- This position will include both field-based and office-based responsibilities. Work From Home / Remote office is an option for office-based responsibilities, although in-person team meetings may be required. Travel may include local, regional, and state-wide for in-person responsibilities and out-of-state for conferences.
QUALIFICATIONS:
- Requires a minimum of a bachelor’s degree in public health, social work, psychology, or related fields (master’s preferred); or 5 years equivalent work experience with references.
- Must have strong computer/technology skills including: electronic health record, Microsoft Office-Suite, Outlook, and more.
- Ability to lead group presentations and conduct trainings.
- Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community with a track record of building authentic, constructive relationships with others.
- Experience providing care management, case management and / or care coordination.
- Experience providing trainings and quality control management.
- Experience with programs and services addressing health equity, especially housing and transportation.
- Team player who enjoys working both collaboratively and independently.
- Must have a reliable form of transportation, as a significant portion of the programs will be conducted in the field throughout the Western and Central New York regions.
- Demonstrates excellent customer service on phone, in-person, via email and in all aspects of employment at WNYICC.
- Communicates in a positive, helpful manner both internally and externally to partners.
- Assists Team in a wide array of responsibilities from event planning to reports.
- We strongly encourage applicants from a diverse background.
BENEFITS:
- WNYICC provides a fun, progressive work environment with great benefits and a competitive salary; flexible schedule; health and dental insurance; generous paid time off package (10 paid Holidays, 2-weeks PTO, 40 hours sick time); company-issued laptop; home office equipment; access to free CEUs; paid mileage; and the ability to work with innovative, talented, diverse, and valued team members driven to strengthen communities and transform lives.
- SALARY: $62,500 - $65,000 plus benefits
Western New York Integrated Care Collaborative, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. As an Affirmative Action Employer Western New York Integrated Care Collaborative, Inc. is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
Job Type: Full-time
Pay: $62,500.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Buffalo, NY 14209
Salary : $62,500 - $65,000
