Career Pathways Training (CPT) Case Manager

Position Description: Career Pathways Training (CPT) Case Manager - WNY R-AHEC

Title: CPT Case Manager
Location: Western New York (WNY), located physically at 20 Duncan Street, Warsaw, NY 14569

FLSA classification: Full-time, Non-Exempt (Professional)

Overview:
The CPT Case Manager is a full-time, exempt position responsible for coordinating and managing activities within the Career Pathways Training Program. This program is a component of the New York Health Equity Reform (NYHER) 1115 Waiver. The CPT Program is an education and training program designed to promote health equity and to create a reliable workforce pipeline to address workforce shortages by funding education and training for health, behavioral health, and social care workers throughout NYS. All program participants will receive financial assistance (including tuition coverage), educational case management, training support, and job readiness and placement assistance. This program aligns with the Western New York Rural Area Health Education Center’s (WNY R-AHEC) mission and goals. The role requires strong communication skills, compassion, mentorship skills, and the ability to work independently while contributing to team projects. Reliable transportation is required for travel throughout Western New

Description: In alignment with the organizational mission, vision, goals, values, and strategies, the case manager is responsible for assisting in the execution and maintenance of one or more organization projects.

Reporting Relationship/Accountability:
The CPT Case Manager reports to the Program Manager and Associate Director.

Responsibilities:

• Develop individualized case management plans for clients, outlining specific goals, actions, and timelines.
• Coordinate and manage casework for individuals, ensuring timely follow-ups and progress tracking in alignment with program objectives.
• Serve as a primary point of contact for clients, helping them access services and resolve challenges.
• Be aware of social service agencies and community partners that may be able to assist clients.
• Develop outreach materials and presentations to promote case management services to the community and other stakeholders.
• Regularly track, enter, and maintain client information and case updates in the AHEC Tracker database.
• Contribute to the development of project objectives and outcomes.
• Contribute to R-AHEC’s social media and website content by providing updates on program activities and successes.
• Attend and represent R-AHEC at community meetings, conferences, and workgroups, as needed.
• Ensure compliance with all program standards, policies, and reporting requirements.
• Provide training or guidance to interns, staff, or community partners on case management practices and resources available to clients.
• Regularly assess program performance and adjust services as needed to achieve program goals.
• Perform additional tasks and duties as required by the Program Manager, Associate Director, and/or Executive Director.

This position offers a rewarding opportunity to contribute to public health initiatives and support individuals within the community in a meaningful way. The CPT Case Manager will play a critical role in improving health outcomes and ensuring access to services for diverse populations across Western New York.

Education & Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• Experience in case management, social work, public health, or community-based services strongly preferred.
• Previous work in healthcare or social service settings highly preferred.
• Experience working with diverse populations and understanding of health disparities.

Skills & Proficiencies:

• Excellent written, verbal, and interpersonal communication skills, including the ability to communicate effectively with clients, healthcare professionals, and community organizations. High comfort level with public speaking.
• Ability to present materials in an engaging and interesting manner.
• Strong organizational and time management skills, with the ability to manage multiple projects and tasks simultaneously.
• Ability to work independently and as part of a team, adapting to changing situations and needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database management systems.
• Critical thinking skills and the ability to exercise sound judgment when addressing client needs.
• Strong analytical and problem-solving skills.
• A good understanding of educational processes.
• A passion for public health, social services, and community improvement.
• Ability to navigate healthcare and social service systems and understand relevant policies and regulations.

Applied Proficiencies: Have demonstrated experience and/or proficiency in the following fields:

• Planning and implementation of programming
• Public Relations and Public Speaking
• Networking
• Financial Management
• Report Management
• Program Evaluation
• Marketing and Promotion
• Social Media

Other Essential Functions of the Position:

• Able to plan, organize, and meet deadlines
• Able to communicate clearly, verbally, and in writing
• Skilled in office technology such as Microsoft Word, PowerPoint, Excel, and Outlook
• Valid NYS driver’s license and ability to travel for meetings or community outreach within WNY

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Ability to Commute:

• Warsaw, NY 14569 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $43,000 - $45,000