What are the responsibilities and job description for the Service Scheduler position at Western Pacific Building Materials Inc?
Description
Western Pacific Building Materials is a successful family-owned & locally operated company that has six large distribution facilities in Colorado, Oregon, Texas and Washington. The company is recognized as the nation’s largest and industry-leading independent millwork distribution company for new home construction.
Since 1991, our goal has been simple: we ship high-quality products on time to new home construction businesses. Our company’s experienced leadership and our rewarding culture provide a positive experience for our customers and employees.
Job Summary
Our industry-leading door and millwork company has an opportunity for an organized and dedicated Service Scheduler to join our team! Our long term, relationship-based customers are professional home builders in the Seattle Metro area. As the service scheduler, you will communicate to customers via online schedules, phone, email or text to coordinate our service technicians to complete requested services. If you enjoy taking care of customers and a fast pace, decision-oriented position in a stable business environment, this is the opportunity for you!
Requirements
Responsibilities and Duties
• Daily hands on customer and department communication
• Work directly with the builder or homeowner to help them meet their service needs
• Manage the computerized and paper scheduling system
• Maintain a customer friendly and professional attitude when dealing with customers
• Basic computer, typing and tenkey skills
• Detail oriented with good organizational and time management skills
• Familiar with Portland Metro map area
• Manage work calendar for two technicians
Benefits
Opportunity to work in a professional, stable and growth-based company culture which creates opportunities for future career advancement.
• Medical, Dental and Optical Insurance for Employee and Family (we have two plans to choose from /pricing depends on plan chosen) available after 60days
• Short term disability (at a very reasonable rate to employees) available after 60 days
• $50,000 life insurance policy on all employees (as long as they are employed with West Pac) at NO CHARGE to the employee
• 401K (both pre-tax and ROTH style accounts offered), available after 60days. Company has matching program (qualify after working one year)
• Profit sharing (qualify after working one year / paid out in December as long as we have a profit / can be put towards 401K)
• Major Holidays paid
An employee will begin to earn and accrue PTO on the first day of employment and is eligible to use accrued PTO beginning on the 90th calendar day of employment. The amount of PTO earned is based on your length of employment as follows:
Years of Employment Total Earned Per Year
1st – 2nd Year 8 Days
3rd – 5th Year - Usable after 2nd anniversary 13 Days
6th – 10th Year - Useable after 5th anniversary 15 Days
11th – 15th Year- Useable after 10th anniversary 18 Days
16th – 20th Year- Useable after the 15th anniversary 20 Days
20th plus Years Useable after 20th anniversary 22 Days
Salary : $50,000
