What are the responsibilities and job description for the Call Center Automotive Parts Technical Support Representative position at Western Power Sports?
Summary:
Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for AEP products.
Duties:
- Accurately address all inquiries from a variety of customers in a timely and professional manner.
- Advise management on product development issues that arise from product problems identified through technical support calls with customers.
- Monitor product application descriptions for accuracy.
- Inspect returned parts and address product defects or deficiencies with the appropriate groups.
- Do research for the Engineering group.
- Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
- Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
- Review Distributor catalogs to keep current with changing products.
- Occasionally attend trade shows and industry events to support company product lines.
- Other duties as assigned.
Education and Qualifications:
High school diploma or general education degree (GED)
College degree preferred.
Knowledge of the Power Sports, Rotating Electrical or Outdoor Power Equipment Industry, including major distributors, competitors, products, and applications.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.
Working Conditions:
Heated and air-conditioned office
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
- Automotive repair: 1 year (Required)
Ability to Commute:
- Boise, ID 83731 (Required)
Work Location: In person
Salary : $20
