Care Manager Supervisor, MyCare Ohio CareSource Program

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Reports to: Clinical Manager

FLSA Status: Exempt

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network collaborates together to create opportunities for older Ohioans to receive needed home and community services and support; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate professionals looking to be part of a Best-in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

What our staff loves about us…

• A generous six-week PTO program and thirteen paid holidays
• An investment in professional development through a substantial, annual training funds allotment
• A 401K program with company match
• Medical, Dental, Vision Benefits and so much more…

Position Summary:

We are seeking dedicated and passionate  licensed professional to step into the role of Care Manager Supervisor within the My Care Ohio CareSource Program at Western Reserve Area Agency on Aging. This is a unique opportunity for individuals who have a strong foundation in care management to take on a leadership role in supervising and guiding a team of care managers.

Why You Should Apply:

• Make a positive impact: As a Care Manager Supervisor, you will have the opportunity to lead a team that plays a crucial role in improving the lives of program participants.
• Career advancement: This position offers internal employees the chance to progress in their career within our organization, with the potential for further growth and development.
• Leadership experience: By stepping into a supervisory role, you will gain valuable leadership experience and skills that will benefit you in your future career endeavors.
• Competitive benefits: In addition to the satisfaction of making a difference in the community, you will receive competitive benefits and remuneration as part of your promotion.

Responsibilities:

• Supervise care managers assigned to team, conducting team meetings and conferring with staff regarding care management problems and procedures.
• May accompany care managers on field visits to provide technical assistance and/or to evaluate appropriateness and quality of care management activity.
• Facilitate decision making/treatment planning among disciplines.
• Assist with and/or facilitate case conferences with other formal service providers regarding care planning and implementation issues.
• Ensure that scheduling permits timely completion of all required client contacts, home visits, reassessments and disenrollment.
• Review care treatment plans to ensure quality and individualized plans are in place for program participants 
• Use the computer system to conduct and/or review initial assessments and reassessments as needed.
• Provide coverage for supervisor partners when needed
• Function as a backup care manager in emergencies to ensure delivery of care management services.
• Assist in interviewing of potential assessors, care managers, and case aides.
• Participate in management teamwork to address broad clinical issues, team building, and distribution of work load, referral, and quality assurance issues.
• Provide input and problem solving related to program operations and possible procedural changes.
• Assist in current and retrospective audits of care manager cases
• Assist in development and implementation of training and orientation of care managers and other staff as required.
• Assist in the planning and development of in-service programs and training.
• Perform other related duties as assigned by the Clinical Manager or Director.
• Abide by licensure Code of Ethics.
• This position's primary duty is to perform work directly related to the successful operation of the Agency.  Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.
• All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.

Qualifications:

• Must be currently licensed as a social worker by the State of Ohio Counselor and Social Worker Board or licensed as a registered nurse by the Ohio Board of Nursing.
• Five (5) years prior experience in home care for the elderly, home health care, medical social work, geriatrics/gerontology, or a related field.
• At least two years supervisory experience.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and lead by example.
• Knowledge of My Care Ohio CareSource Program is a plus.
• Experience with team process, assessments, and case work preferred.
• Excellent verbal and written communication and interpersonal skills are essential.
• Must know basic Microsoft Windows applications.
• Ability to use and be trained in multiple databases
• Ability to use and transport a laptop computer and case.
• Ability to ambulate enough to access private homes/locations which may not be readily accessible.
• Must have a car available during working hours, as well as the ability to legally drive a car.

 If you are a dedicated and motivated individual looking to take the next step in your career within our organization, we encourage you to apply for the Care Manager Supervisor position. Join us in our mission to provide exceptional care and support to the community through the MyCare Ohio CareSource Program.

We Look forward to hearing from you!

Western Reserve Area Agency on Aging (WRAAA) is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.