What are the responsibilities and job description for the Clinical Manager position at Western Reserve Area Agency on Aging?
Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.
Reports to : Program Director
FLSA Status: Exempt
Position Summary:
The Clinical Manager will play a vital role within the MyCare Ohio CareSource program, overseeing the delivery of high-quality clinical services to older adults. This position requires a skilled leader who will manage and direct clinical operations, ensuring compliance with program guidelines and regulatory standards. The Clinical Manager will supervise a dedicated team of healthcare professionals, providing support and guidance to enhance service delivery.
Responsibilities:
We look forward to hearing from you!
Western Reserve Area Agency on Aging (WRAAA) is committed to provide equal employment and advancement opportunities to all people. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by law.
Reports to : Program Director
FLSA Status: Exempt
Position Summary:
The Clinical Manager will play a vital role within the MyCare Ohio CareSource program, overseeing the delivery of high-quality clinical services to older adults. This position requires a skilled leader who will manage and direct clinical operations, ensuring compliance with program guidelines and regulatory standards. The Clinical Manager will supervise a dedicated team of healthcare professionals, providing support and guidance to enhance service delivery.
Responsibilities:
- Provide direct supervision of clinical supervisors, providing coaching and performance evaluation of supervisory staff and indirect supervision of Care Managers.
- Assist clinical staff in interpretation of policies and procedures, as well as program implementation and problem identification as it relates to service delivery.
- Responsible for maintenance of minutes of clinical staff meetings and the development of new/revised policies and procedures as may be required by clinical program changes.
- Interface with provider operations staff to ensure necessary communication regarding utilization/quality assurance and clinical issues related to service delivery.
- Initiates, facilitates, and participates in case conferences with other agencies to address and resolve clinical service issues.
- May be asked to support practicum experiences of students from educational institutions.
- Assist with other management staff as needed in the training of new staff.
- Identify training needs.
- Participate as part of the management team to address policies and procedures relative to service delivery.
- May participate on community organization boards and committees dealing with aging and care management services to provide an opportunity for networking and community liaison opportunities.
- Represent the Agency in speaking to community groups as requested.
- Perform other related duties as assigned by the Program Director.
- This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.
- All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.
- Current licensure as a Social Worker by the State of Ohio Counselor and Social Work board or licensed as a Registered Nurse by the Ohio Nursing Board with preference to LISW or to BSN or RN with MA in related field.
- At least five years paid work experience as a medical social worker/counselor or nurse in a human service/health care organization, at least three positions working with older persons.
- Minimum three years supervisory experience.
- Knowledge of community resources, assessment, and care management and excellent writing and interpersonal communication skills are essential.
- Basic knowledge of Microsoft Windows applications.
- Must have a car available during working hours, as well as the ability to legally drive a car.
- Ability to lift up to 20 lbs.
We look forward to hearing from you!
Western Reserve Area Agency on Aging (WRAAA) is committed to provide equal employment and advancement opportunities to all people. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by law.
