What are the responsibilities and job description for the Manager Personal Lines position at Western Reserve Group?
The Personal Lines Underwriting Manager works closely with the Assistant Vice President Personal Lines Underwriting to ensure that the written premium, loss ratio and service objectives are being realized.
This position is responsible for the supervision of an assigned team costing of CSR’s, Underwriter Assistants, Underwriters, and Supervisor for an assigned territory. This may include a territory in Ohio or Indiana.
Salary Grade (15) 92,084 - 117,406 - 142,729
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responsible for coordinating and implementing underwriting objectives meet premium, loss ratio, and service standards for assigned territories.
- Develops and implements corrective measures when written premium, loss ratio, and service objectives are not being met.
- Provides training, guidance, leadership, coaching and consultation to Team members.
- Monitors underwriting decisions and processes to ensure the underwriting staff are adhering to established criteria.
- Assists direct reports with day-to-day activities and their work.
- Works closely with other departments such as Accounting, Claims, Business Operations, Information Technology, Marketing and Strategic Development to realize overall Personal Lines and corporate objectives.
- Monitors and evaluates competitive developments and recommends new or revised products and pricing to capitalize on opportunities.
- Participate in rate planning and rate development specific to state, territories, and lines of business.
- Work closely with Sales Territory Managers in meeting profitability and growth goals by building positive relationships.
- Travels to agencies to strengthen Company/Agency relationships.
- Special projects and committees as assigned.
SUPERVISORY RESPONSIBILITIES
Will supervise assigned team costing of CSR’s, Underwriter Assistants, Underwriters, and PL CSR Supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
- College education preferred.
- 5 years Personal Lines underwriting experience.
- Knowledge of Personal Lines coverages and rating
- Participation in CPCU, ARM or CIC preferred.
- Prior supervisory experience preferred.
- Knowledge and experience with Excel, Word, Access, and Power Point
- Excellent negotiation and team building skills.
- Excellent analytical skills
- Excellent verbal and written communication skills
- Excellent Interpersonal Skills
- Proficient Time Management Skills
LANGUAGE SKILLS
Excellent verbal and written communication skills.
The individual must be able to communicate both inside and outside the organization with key individuals via telephone, fax, e-mail, in person and group presentations in a highly professional manner.
REASONING ABILITY
The position requires the individual to apply common sense, understanding, and reasoning and sound educated judgment coupled with sound Commercial Lines insurance training and experience to properly evaluate and analyze accounts for recommended action within assigned authority levels.
CERTIFICATES, LICENSES, REGISTRATIONS
- CPCU / CIC and/or ARM designations encouraged.
- Course work and seminars are encouraged.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to sit at a workstation to perform various PC functions. Additionally, the employee is required to devote substantial time to telephone communication.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.
Employees may be required to travel from time to time. This may require extended periods of time sitting in a vehicle.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Personal Lines Manager will be assigned an office. The office has the necessary equipment to perform the position duties including personal computer, telephone, file space, and needed worktable space.
The environment is reasonably quiet with needed interaction between other team members, immediate supervisor, and other company staff. Moderate noise level from telephone calls is expected.
