What are the responsibilities and job description for the Central Scheduling Coordinator (Part-Time/20 hours per week) position at Western Reserve Hospital?
Performs scheduling, rescheduling and cancellation of appointments, for various hospital departments including but not limited to Radiology Services, Women’s Health, Cardiology, Nuclear Medicine, Nutrition Therapy, and Pulmonary Diagnostic. The Central Scheduling Coordinator (CSC) will follow specific protocols in scheduling each department. The CSC verifies eligibility and verifies if prior authorization is required and or obtained for service(s). Verifies patient’s demographics and accurately inputs the information into the registration and scheduling application(s), including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Verifies active insurance and completes the pre-registration for the upcoming appointment. They may, in some instances, request copayments at the time of scheduling or pre-registration.
Education and Training
- High School Diploma or equivalent required.
- Associates degree preferred.
Experience
- Minimum of two years customer service experience to have included at least one year healthcare scheduling, registration and/or insurance processing.
- Working knowledge of computerized appointment scheduling system and insurance processing to include preauthorization and insurance verification required.
- Scheduling, Registration, Insurance Verification/Pre-Certification, and/or Patient account experience, preferably in a hospital or medical office is preferred.
Schedule
- Part-time
- 20 Hours per week
- 9am - 2pm
