Mail Expediter

Overview

Sorts and distributes incoming mail to Western & Southern Financial Group (W&SFG). Processes undeliverable mail and refers it to the appropriate department. Tracks all incoming express, registered, certified mail and delivery confirmation, keying information into a database. Provides backup to the mail coordinators when necessary. Works with some supervision and is responsible for making a minimal range of decisions, escalating to manager when appropriate and updating manager on a regular basis

Responsibilities

What you will do:

• Sorts and distributes incoming mail to W&SFG.
• Opens, reviews and distributes generically addressed mail to appropriate department or associate.
• Keys incoming express mail into an automated database for tracking.
• Processes undeliverable mail and distributes to field and Home Office associates.
• Processes outgoing registered and certified mail, and certificates of mailing, ensuring proper forms are completed and correct fees are charged.
• Collects, processes and mails annuity contracts and other correspondence to banks.
• Completes W&SFG campus mail runs as scheduled.
• Provides backup and assistance to the mail coordinators.
• Communicates effectively with customers to provide excellent customer service.
• Assembles distributions for W&SFG.
• Processes sensitive documents and correspondence confidentially.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• High School Diploma Or GED 
• Demonstrated experience effectively handling customers and providing excellent customer service and
• Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations associated with high volumes of work and multiple tasks. Cite examples of experiences demonstrating flexibility to meet demands and
• Demonstrated experience working effectively within a team. Cite examples of going above and beyond the call of duty to assist team members 
• Demonstrated strong attention to detail with effective organization skills.
• Proven ability to effectively interact and communicate with others
• Demonstrated basic keyboarding skills.
• Basic knowledge of Windows and database applications

Work Setting/Position Demands:

• Demonstrated ability to walk (frequent), stand (frequent), stoop (occasional), reach (occasional), bend (occasional, kneel (occasional, crouch (occasional, push, balance (occasional), climb (occasional) and lift a maximum of 50 lbs. unassisted.  Position is required to remain in a continuously walking and/or stationary position (standing) for long periods of time. Occasional exposure to hot and cold outdoor temperatures.
• a. Push/Pull
• i.     12 lbs. or less – Frequent
• ii.     13 – 25 lbs. – Frequent
• iii.     26 – 40 lbs. – Occasional
• iv.     41 – 100 lbs. – Occasional (assisted over 50 lbs.)
• v.     Over 100 lbs. – Occasional (assisted)
• b. Lift / Carry
• i.     12lbs or less – Frequent
• ii.     13 – 25 lbs. – Occasional
• iii.     26 – 40 lbs. – Occasional
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. (frequent)
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. (frequent)
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. (frequent – Mail Coordinators, occasional for Mail Expeditors)
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. (frequent)
• Ability to make substantial repetitive movements (motions) of the wrists, hands, fingers, arms, shoulders, hips and waist. (frequent)
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None