Service Attendant

The Service Attendant maintains, prepares and inventories heavy rents, sales, and used equipment in the yard.  This role requires a valid driver’s license with ability to obtain a CDL, proven customer service skills, and operation knowledge of light construction equipment.

ESSENTIAL FUNCTIONS:
•    Instructs customer on proper use and safety procedures.  Loads and unloads machines on customer transportation.
•    Maintains organization and appearance of the yard.
•    Completes documents for shipping and receiving equipment.
•    Inspects machines upon customer return for damage, abuse, fuel levels and all attachments.
•    May assist other technicians with minor repairs or maintenance on returned machines.
•    Washes, details, and touches up machines upon return as needed to maintain proper appearance.
•    Completes final check of customer equipment before it leaves the yard.
•    Steam cleans equipment and components on request; keeps steam-cleaning area clean and free of all debris.
•    Maintains neat and organized attachment inventory.
•    Delivers and picks equipment as needed.
•    Maintains the tool room.  Loans equipment to technicians.  Inventories tools. Schedules repairs for tools with outside vendors.
•    Assists with shop cleanup.
•    Handles all public and internal inquiries in a prompt and friendly manner.
•    Adheres to all customer care standards.
•    Works safely at all times.  Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
•    May accomplish training and serve as a Green Belt in support of Western State’s Six Sigma program.
•    Work within and promote corporate vision, mission, and values of the organization.
•    Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:
•    Proven customer service skills.
•    Knowledge and use of usage and operation of light construction equipment.
•    Knowledge and use of Microsoft computer products or other comparable systems required.  
•    Ability to develop and maintain effective working relationships with others.
•    Consistent attendance and timeliness.
•    Ability to work overtime with little or no notice.

EDUCATION AND EXPERIENCE:
•    Proof of high school diploma or General Education Degree (GED) required.
•    Associates Degree from an accredited vocational school preferred.   
•    Previous industry experience preferred.   
•    Excellent driving record and valid driver’s license required with the ability to pass CDL requirements.     
•    Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:
•    Must be able to walk and stand for long periods of time along with sitting, repetitive stair climbing, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, twisting, pushing, pulling, leaning and twisting.
•    Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
•    Must be able to meet all safety requirements for applicable safety policies.
•    Exposure to extreme temperatures and environment.
•    Exposure to high noise level.
•    Exposure to fumes.

This role is designated as safety-sensitive.