What are the responsibilities and job description for the Account Manager position at Western States Fire Protection?

Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specialize in Life Safety Systems. Our values are simple : integrity, quality, safety, professionalism, commitment.

What we offer :

Health, Life, Dental and Vision Insurance
Employee Assistant Program
Flex Spending (FSA) (Cafeteria Plan) and HSA
401(k) Plan – Matching up to 3%
Employee Stock Purchase Plan
Profit Sharing Plan
Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
Paid Holidays
Tuition Reimbursement
Annual Discretionary Bonus
Employer Paid Life Insurance
Gym membership reimbursement

Inspections Account Manager

The Inspections Account Manager is responsible for the overall success of customer relationships and completion of work. Initiating and conducting the job functions as required while providing excellent customer service to both internal and external customers. He / she will assist customers in a fast-paced environment with scheduling, reporting, pricing, coordination and completion of inspection work.

Job Responsibilities

Work with new and existing customers to maintain excellent customer satisfaction.

Complete the setup / booking, scheduling, invoicing and collections of inspection jobs

Assist in maintaining and updating department’s Master Account Sheet

Work with Customers and Inner Office Staff to keep projects moving forward

Constant communication via phone and email with customers and technicians

Coordination / renewal of inspection contracts with customer

Review proposals / contracts to verify correct scope, hours, price, and profit

Coordination of schedule.

Manage job billings and collections as required

Submit reports to AHJ’s and cities as required per customer

Arrange and maintain various types of records including job files

Complete special projects as required

Be part of the office pool to answer light phones up to 2 hours / day, 2-3 days / week

Accomplish responsibilities as required using business software as approved by WSFP

Offer suggestions and solutions on improving efficiency of general office procedures

Build bridges with customers to improve retention and open new doors

Assisting Inspections Manager and Sales Account Manager as needed

Other duties as assigned by department manager

Job Qualifications

Excellent communication skills required, both verbal and written

Basic accounting, and 2 years’ account management experience required

Scheduling experience required

Fire protection industry experience a plus (knowledge of Sprinkler, Backflow, Alarm, Extinguisher)

Excellent computer skills with working knowledge of business software applications

Possess effective and good communication skills, both written and verbal, is vital

Able to function and thrive in a fast-paced environment

Critical thinking and problem-solving capabilities a plus

Puts forth a courteous, friendly, helpful attitude

Willing to pass a post-offer drug screen test and background check

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

VEVRAA Federal Contractor

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