What are the responsibilities and job description for the Customer Service Account Manager position at Western States?
Job Description
Looking to work for a company that embraces a work-life balance? This is your opportunity to join an industry leader in innovation and #PlaceYourStampHere at Western States!
We are currently seeking an experienced Customer Support Account Manager to join our dynamic team. Our Customer Support Account Manager will serve as the primary point of contact for designated accounts, providing outstanding support and ensuring the highest level of customer satisfaction. We are looking for proven experience in Account Management, or a similar customer-facing role. This role serves as the main point of contact for assigned customer accounts, building and maintaining strong relationships with key customers.
Experienced, enthusiastic, motivated, and positive candidates with experience in interacting with customers in the Customer Service field, that is who we are looking for to join our Team. Our office is located in Butler, just minutes from Milwaukee.
HERE'S WHAT MAKES WESTERN STATES A GREAT PLACE TO WORK:
This is an extraordinarily visionary, entrepreneurial and sales driven organization. Western States is a stable privately held business with a 115 year history of being an “About Family Company” in that our employees, their families and our communities are at the forefront of how we do business in an atmosphere which is both autonomous and collaborative.
The leadership team is highly focused on supporting sales efforts and driving growth and diversification. We have commanded 5 % market share within a $3 billion industry, with more opportunity to increase this. We have unique products and one of the largest volumes of catalog options for customers. We are obsessed with high quality customer care and providing excellent products.
This is an extraordinarily visionary, entrepreneurial and sales driven organization. Western States is a stable privately held business with a 115 year history of being an “About Family Company” in that our employees, their families and our communities are at the forefront of how we do business in an atmosphere which is both autonomous and collaborative. The leadership team is highly focused on supporting sales efforts and driving growth and diversification. We have commanded 5 % market share within a $3 billion industry, with more opportunity to increase this. We have unique products and one of the largest volumes of catalog options for customers. We are obsessed with high quality customer care and providing excellent products.
Looking to work for a company that embraces a work-life balance? This is your opportunity to join an industry leader in innovation and #PlaceYourStampHere at Western States!
We are currently seeking an experienced Customer Support Account Manager to join our dynamic team. Our Customer Support Account Manager will serve as the primary point of contact for designated accounts, providing outstanding support and ensuring the highest level of customer satisfaction. We are looking for proven experience in Account Management, or a similar customer-facing role. This role serves as the main point of contact for assigned customer accounts, building and maintaining strong relationships with key customers.
Experienced, enthusiastic, motivated, and positive candidates with experience in interacting with customers in the Customer Service field, that is who we are looking for to join our Team. Our office is located in Butler, just minutes from Milwaukee.
HERE'S WHAT MAKES WESTERN STATES A GREAT PLACE TO WORK:
- Competitive compensation: Regular pay raises and a comprehensive benefits package including 401k with company match.
- Work-life balance: 9 paid holidays to help you recharge and enjoy time with loved ones.
- Flexibility: We have openings on all three shifts to accommodate your schedule.
- Growth potential: Join a company with a long history and a commitment to employee development.
- Stability: Family-owned and going strong for over 115 years.
- Serve as the main point of contact for all customer inquiries, requests, and escalations.
- Building and maintaining strong, long-lasting client relationships through regular communication and engagement.
- Understanding client needs and objectives, and work closely with internal teams to ensure those needs are met
- Utilizing your strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
- Applying your excellent problem-solving and decision-making abilities, with a focus on delivering effective solutions.
- Successfully handling escalations and resolving customer complaints or issues effectively and efficiently.
- Proactively identifying opportunities to upsell additional products or services to existing clients.
- Creating miscellaneous reports on an as-needed basis.
- Other duties as assigned.
This is an extraordinarily visionary, entrepreneurial and sales driven organization. Western States is a stable privately held business with a 115 year history of being an “About Family Company” in that our employees, their families and our communities are at the forefront of how we do business in an atmosphere which is both autonomous and collaborative.
The leadership team is highly focused on supporting sales efforts and driving growth and diversification. We have commanded 5 % market share within a $3 billion industry, with more opportunity to increase this. We have unique products and one of the largest volumes of catalog options for customers. We are obsessed with high quality customer care and providing excellent products.
This is an extraordinarily visionary, entrepreneurial and sales driven organization. Western States is a stable privately held business with a 115 year history of being an “About Family Company” in that our employees, their families and our communities are at the forefront of how we do business in an atmosphere which is both autonomous and collaborative. The leadership team is highly focused on supporting sales efforts and driving growth and diversification. We have commanded 5 % market share within a $3 billion industry, with more opportunity to increase this. We have unique products and one of the largest volumes of catalog options for customers. We are obsessed with high quality customer care and providing excellent products.
