What are the responsibilities and job description for the Career Services Representative- Commercial Driver Training Program position at Western Technical College?
Description
Position Title: Career Services Representative
Department: Career Services
Reports to: Career Services Director
Supervises: N/A
Classification: Hourly
Status: Non-Exempt
IMPORTANT NOTES:
- Management reserves the right to change or otherwise modify the functions of this job in order to meet the needs of the company. Additional duties may also be assigned. Consideration will be given to making reasonable accommodations for individuals with disabilities.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed hereafter are representative of the knowledge, skills, and or abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
POSITION OVERVIEW:
Serve as a liaison between Western Technical College and businesses in and out of town that participate in our Commercial Driver Training (CDT) job placement program. Develop and maintain effective business relationships with work sites while incorporating professionalism, respect, integrity, and compassion in all that they do. Ensure that graduates have employment interviews and that a percentage of graduates acquire employment in their field of study. Visit in-town and out-of-town employers and encourage them to visit Western Technical College, and recruit graduates.
ESSENTIAL FUNCTIONS:
- Establish and maintain relationships with internship and employer sites sufficient in numbers to meet the needs of the campus CDT students and graduate population.
- Ensure that graduates have employment interviews and that a high percentage of graduates acquire employment in their fields of study.
- Assist students with the preparation, revision, and explanation of employment documents (resumes, cover letters, applications, etc.).
- Meet with the program director to clear students for graduation a minimum of one week prior to starting their last week of the program.
- Conduct site visitations to establish partnerships with employers for graduates.
- Complete and submit thorough site visitation reports and documentation on a timely basis.
- Discuss employment opportunities early and often, beginning at Orientation, by frequently inviting employers to the classrooms to speak with students about opportunities. The Career Services Representative should conduct in-classroom discussions regarding preparation steps for employment, best practices, and steps to overcoming common challenges.
- Develop new employer sites, each year, in accordance with the Program’s needs, and goals established.
- Serve as liaison between the student and the employer site.
- Twenty-five hours out of the office on a weekly basis to recruit new employers locally and out of town
- Maintain graduate files for students in the student management system.
- Maintain graduate site database.
- Support PAC Meetings in partnership with the Program Directors and Faculty by securing and tracking community participation.
- Administer and maintain contracts, insurance certificates, and other documents for graduates.
- Ensure compliance with all School policies and procedures.
- Ensure that all graduate and employer surveys are sent out in a timely manner. Ensure that a majority of graduate and employer surveys sent out in any given month are responded to and returned to WTC.
- Conduct community surveys to gather labor market information, such as prevailing wages, hours, training, and employment possibilities.
- Visit in-town and out-of-town employers.
- Perform other work-related duties as assigned.
Requirements
EDUCATION, EXPERIENCE & OTHER REQUIREMENTS:
1. Associate degree or a combination of education and work experience.
2. Commercial driving field experience.
3. A minimum of five years of experience in the customer service field.
4. Two years of experience in sales, employment, or related fields.
5. Must have a valid driver’s license.
6. Must have and provide proof of the minimum legal insurance coverage on your personal vehicle.
7. Must be able to travel both locally and out of town, therefore must have dependable transportation.
8. Must have a personal cell phone to be used with the MFA.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1. Ability to read, write, speak, and understand English fluently.
2. Bilingual (English Spanish).
3. Strong written, oral, and listening skills.
4. Strong analytical, problem-solving, organizational, and interpersonal skills.
5. Must be customer service oriented.
6. Must be consistent in work performance and meeting deadlines.
7. Creativity and initiative.
8. Ability to operate office equipment.
9. Must possess excellent telephone etiquette.
WORK ENVIRONMENT:
This job operates mostly in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is occasionally exposed to a variety of extreme conditions. The Career Services Coordinator will be exposed to a variety of environments of employer sites and at driving range.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to drive, stand, walk, use hands to finger, handle, or feel; and reach with hands and arms.
This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities.
