Retail Money Order Regional Operations Specialist

Retail Money Order Regional Operations Specialist - Denver. Co (Hybrid with travel)

Do you enjoy helping customers? Ready to use your talent for one of the world's largest FinTech organizations? Do you want to work for a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as Regional Operations Specialist!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit.

As a Regional Operations Specialist, you will be responsible for supporting the sales team, managing reporting and supporting operations for our Consumer Services products: Retail Money Order, Pre-Paid Debit and Bill Payment. From supporting sales activities to keeping our Agents operating top-notch, you'll ensure everything related Consumer Services products runs like clockwork, with a dash of innovation and urgency.

Role Responsibilities

• As a Regional Operations Specialist, you'll be the go-to guru representative for Consumer Services products for
• Support initiatives related to these products, including point-of-sale maintenance and agent IT support needs, and projects for the enablement of new products/ services
• Support execution of marketing promotions and sales incentives. Manage and distribute marketing materials (e.g., POS posters)
• Daily support for issue resolution related to Consumer Services product delivery (e.g., equipment issues, point-of-sale challenges)
• From optimizing business applications, products and services to making sure to protect the business on a day to day.
• Data & System analytics support by observing trends and activity of Consumer Services products (e.g. sales volumes, activity)
• Front-End Fun: Help out with basic hardware and system troubleshooting.

Role Requirements

• Bachelor's degree, with 2 years retail operational experience
• Problem solving: You're great at identifying and helping resolve issues effectively
• Client Oriented: You want to help meet the needs of our agents and customers
• Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting
• Software Wizard: You know your way around business tools like PowerBI, ARC , Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
• Quick Study: New products, data and tech don't intimidate you
• Must be based in our Denver office and will work as hybrid

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.We make financial services accessible to humans everywhere.Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary

The base salary range is $60,000 - 75,000 USD per year, total on target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - Specific Benefits Include

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-JF1 #LI-Hybrid

Estimated Job Posting End Date:

04-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.