What are the responsibilities and job description for the Senior Manager, Product Management, Digital Experience position at Western Union?
Senior Manager, Product Management, Digital Experience – Denver, CO / New York, NY
Are you passionate about FinTech? Do you have experience delivering digital experience that delight consumers and add business value? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs, then it is time to join Western Union as a Senior Manager, Product Management, Digital Experience.
Western Union powers your pursuit
In this role you will work as a leader in our Digital Product team, focusing on creating exceptional experiences that address the core needs of our digital customer. You will own and set the strategy for a product line and be accountable for execution upon that strategy. You will lead a team of Product Owners to help drive execution upon your vision and strategy.
Role Responsibilities
Define the product strategy and roadmap that enhances the digital experience ultimately leading to higher retention and customer lifetime value.
Unlock the Sender to Receiver relationship and develop experiences that serve a Receiver as a primary customer
Own product across all product development lifecycle phases, from product ideation, conceptualization to development and commercialization, ensuring seamless customer experiences and revenue growth.
Responsibility for conducting comprehensive market research and gathering valuable customer insights that will be used to inform our product development and strategy.
Keep up to date with industry trends, competitor offerings and new product innovations.
Collaborate with cross-functional teams to gather requirements and ensure that product features and benefits align with customer needs.
Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our customers are at the center of everything we build.
Lead the product launch activities, including communication with stakeholders, market positioning and operations.
Provide ongoing product performance analysis and market recommendations for improvement.
Work with Western Union senior leadership, cross functional, regional leaders for products and ideas on forward looking Fintech and money movement products.
Act as a people leader and build a high quality and high performing team.
Role Requirements
7 years of experience in building Consumer-facing mobile / app products at scale for millions of users.
Proven experience in developing and implementing successful product strategies.
Has an impeccable understanding of data, and metrics and follows data-driven decisions.
Experience in leading product launch activities, including communication with stakeholders, market positioning and operational readiness.
Results-driven with a focus on delivering product performance analysis and market recommendations for improvement.
Knowledge of agile product development methodologies would be an advantage.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Can collaborate, build trust, and navigate through teams and geographies to build products that delight our global customers.
Experience in building FinTech products for omnichannel customers (retail and digital).
Ability to work in a fast-paced and dynamic environment.
Self-starter with a proactive and entrepreneurial mindset.
Salary
The on-target earnings range is $145,000 – $216,000 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary : $145,000 - $216,000
