SS - Client Service Representative

Shelby Street Animal Clinic in Indianapolis, IN is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time or part-time position, with a 3/9s and 1/5hr schedule and availability needed Monday-Friday,

Full-time Benefits And Compensation

• Compensation: $14-$15/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• 6 Paid holidays
  
  

Minimum Qualifications And Skillset

• 1-3 years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
• Comfortable with client communication
• Computer skills
• Attention to detail
• Warm and welcoming to pets coming in
• Organized and attentive to details
  

Shelby Street Animal Clinic prides itself on being more than just a veterinary facility; we're a compassionate community dedicated to the well-being of pets and their families. With a team of skilled professionals and a commitment to personalized care, we strive to create a warm and welcoming environment where pets feel at ease and owners feel confident in our services. Our comprehensive approach to veterinary medicine encompasses preventive care, advanced diagnostics, and tailored treatment plans, ensuring the best possible outcomes for every patient.