What are the responsibilities and job description for the Community Outreach Coordinator position at Westfield Area YMCA?
Work Environment
We offer a fun, positive, and inclusive work environment that values diversity and inclusion. As a Member Services Representative, you will have the opportunity to work with a talented team of individuals who share your passion for delivering exceptional customer service.
About the Role
This is an excellent opportunity to join our team and contribute to the well-being of our community. You will play a vital role in ensuring a positive and inclusive experience for our members and guests. Primary duties include greeting members, guests, and other staff with a friendly and welcoming attitude. You will also be responsible for enrolling new members, assisting current members with membership changes, monitoring facility security, resolving member problems, answering phones, processing payments, giving tours, and assisting with special events as needed.
What You'll Need
To succeed in this role, you must possess strong communication skills, both written and verbal. You should also be willing to obtain and maintain CPR, First Aid, Emergency Oxygen, EPI, and Asthma certifications. Prior customer service experience is a plus, but not required.
Benefits and Perks
This position offers flexible scheduling, the opportunity to work at multiple locations, and access to job training and career development opportunities. As a member of our team, you will also enjoy free YMCA membership, discounts on select child care programs, and a Retirement Savings Plan 403(b).
We offer a fun, positive, and inclusive work environment that values diversity and inclusion. As a Member Services Representative, you will have the opportunity to work with a talented team of individuals who share your passion for delivering exceptional customer service.
About the Role
This is an excellent opportunity to join our team and contribute to the well-being of our community. You will play a vital role in ensuring a positive and inclusive experience for our members and guests. Primary duties include greeting members, guests, and other staff with a friendly and welcoming attitude. You will also be responsible for enrolling new members, assisting current members with membership changes, monitoring facility security, resolving member problems, answering phones, processing payments, giving tours, and assisting with special events as needed.
What You'll Need
To succeed in this role, you must possess strong communication skills, both written and verbal. You should also be willing to obtain and maintain CPR, First Aid, Emergency Oxygen, EPI, and Asthma certifications. Prior customer service experience is a plus, but not required.
Benefits and Perks
This position offers flexible scheduling, the opportunity to work at multiple locations, and access to job training and career development opportunities. As a member of our team, you will also enjoy free YMCA membership, discounts on select child care programs, and a Retirement Savings Plan 403(b).
