What are the responsibilities and job description for the Customer Service Associate position at Westfield Area YMCA?
Job Overview
As a Member Services Representative at the Westfield Area YMCA, you will play a vital role in ensuring a positive and inclusive experience for our members and guests. This is an excellent opportunity to join a dynamic team and contribute to the well-being of our community.
About Us
The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.
Job Responsibilities
Primary duties include greeting members, guests, and other staff with a friendly and welcoming attitude. You will also be responsible for enrolling new members, assisting current members with membership changes, monitoring facility security, resolving member problems, answering phones, processing payments, giving tours, and assisting with special events as needed.
Requirements
To succeed in this role, you must possess strong communication skills, both written and verbal. You should also be willing to obtain and maintain CPR, First Aid, Emergency Oxygen, EPI, and Asthma certifications. Prior customer service experience is a plus, but not required.
Benefits
This position offers flexible scheduling, the opportunity to work at multiple locations, and access to job training and career development opportunities. As a member of our team, you will also enjoy free YMCA membership, discounts on select child care programs, and a Retirement Savings Plan 403(b).
What We Offer
The Westfield Area YMCA provides a fun, positive, and inclusive work environment. Our mission is to develop the full potential of every individual and family in the communities we serve. If you are passionate about delivering exceptional customer service and making a difference in your community, we encourage you to apply.
As a Member Services Representative at the Westfield Area YMCA, you will play a vital role in ensuring a positive and inclusive experience for our members and guests. This is an excellent opportunity to join a dynamic team and contribute to the well-being of our community.
About Us
The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.
Job Responsibilities
Primary duties include greeting members, guests, and other staff with a friendly and welcoming attitude. You will also be responsible for enrolling new members, assisting current members with membership changes, monitoring facility security, resolving member problems, answering phones, processing payments, giving tours, and assisting with special events as needed.
Requirements
To succeed in this role, you must possess strong communication skills, both written and verbal. You should also be willing to obtain and maintain CPR, First Aid, Emergency Oxygen, EPI, and Asthma certifications. Prior customer service experience is a plus, but not required.
Benefits
This position offers flexible scheduling, the opportunity to work at multiple locations, and access to job training and career development opportunities. As a member of our team, you will also enjoy free YMCA membership, discounts on select child care programs, and a Retirement Savings Plan 403(b).
What We Offer
The Westfield Area YMCA provides a fun, positive, and inclusive work environment. Our mission is to develop the full potential of every individual and family in the communities we serve. If you are passionate about delivering exceptional customer service and making a difference in your community, we encourage you to apply.
