What are the responsibilities and job description for the Policy Support Specialist position at Westfield Careers?
Job Title:Policy Support Specialist
Employee Status: Regular
Schedule: Full-time
Location: Hybrid - defined as three days in office if residence is within 50 miles of Westfield Center, OH or Remote - if residence is over 50 miles from Westfield Center, OH
About Us:
You’re ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what’s most important – the people behind our policies.
Westfield was founded in 1848 by a small group of hard-working farmers who believed in the promise of the future and the power of the individual. Today, as one of the nation’s leading property and casualty (P&C) companies, we remain true to their vision and are dedicated to making a positive difference in our customers’ lives.
Responsibilities :
- Utilizes multiple systems to run MVR activity for new, renewal and endorsement accounts. Will communicate with underwriting business partners with driver activity based on guidelines in place.
- Will pull, print, and validate history declaration of policies in order to certify as requested by our claims department.
- Sorts, matches, and prepares printed policies, quotes and amendments for distribution to policyholders and agency business partners.
- Maintains a working knowledge of all state exceptions and procedures. Creates and maintains templates for state specific documents and for manual typing purposes.
- As assigned, may be required to do a single task for a given period of time or perform multiple tasks based on need and capacity of team.
- May conduct or assist with training initiatives related to typing and assembly responsibilities.
- Participates in the compliance review process to ensure quality within all typing and assembly procedures.
- Uses the 5.3 system to order history declarations of automated policies.
- May provide mentoring support and problem resolution for business partners including underwriters, leaders, CLPP, or Legal department.
Qualifications:
- Experience being accurate with a focus on attention to details.
- Experience providing excellent customer service.
- Experience entering and/or transferring data through a computer system or process.
- Experience with Microsoft Windows and Office (Outlook, Word, Excel) or other transferable software or email.
- Solid oral, written, and interpersonal communication skills.
- Strong organizational skills gained through previous work experiences.
- Experience working in a fast-paced environment while prioritizing and completing work effectively.
- Experience analyzing problems and developing strategies for resolution.
- High School diploma, GED, or commensurate experience.
- Physical essential functions: ability to work 40 hours in an office environment (sitting, standing, on a computer, etc.), operate office related technology (computer, phone, etc.), travel as required.
Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, onsite fitness center or gym reimbursement and casual dress. Work/life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.
Learn more about current opportunities at www.westfieldinsurance.com/careers.
We are an equal opportunity employer/minority/female/disability/protected veteran.
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